Candy James
Chicago,IL
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Associate
American Airlines
04.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Landlord/Property Management
08.2020 - Current
- Multitasking and prioritization
- Thrives in collaborative group projects and individual tasks
- Reliable and flexible in fast-paced environments
- Strong organization and attention to detail
Bus Operator
Chicago Transit Authority
05.2022 - 08.2023
- Provided passenger assistance, collected fares and offered schedule and route information.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
Ramp Service Agent
United Airlines
05.2022 - 08.2023
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
Remittance Processor
Veterans Sourcing Group
09.2021 - 05.2022
- Lockbox processor
- Managed workload effectively under tight deadlines, ensuring all tasks were completed accurately and on time.
- Played an instrumental role in reducing operational costs by identifying areas for improvement in the remittance process and suggesting viable solutions.
- Balanced multiple priorities simultaneously while maintaining focus on achieving individual targets as well as contributing towards team goals.
- Contributed to team success by actively participating in meetings, sharing knowledge and expertise, and offering support to colleagues as needed.
- Remained adaptable and flexible in a fast-paced environment, readily adjusting to changes in processes or customer requirements while maintaining high levels of performance.
- Handled sensitive customer information with discretion, maintaining confidentiality throughout the payment process.
Mail Carrier
United States Postal Service
12.2015 - 08.2021
- Execute daily delivery of mail and packages to customers with respect to timeliness and schedule requirements
- Warmly interact with customers every day and make sure tasks are done accurately that consist of over 300 stops and handling new information that comes in daily (forwarding of mail, vacation holds, vacancies, new construction, etc.)
- Consistently update designated edit book with vital information for personal route that I oversee and manage and ensure that my office of updates
- Provided excellent customer service
- Work cooperatively with fellow employees
- Mastered tasks through successful time management and multitasking
Manager
ALDI
06.2017 - 06.2019
- Actively involved in all aspects of running the store in its entirety
- Responsible for opening and closing the store: completing daily bank deposits, ordering of inventory, managing payroll, scheduling, and timesheet corrections
- Implemented strategic supervision in a way to enhance store efficiently and exceed company standards
- Effectively arranged merchandise and displays
Catering Coordinator
Panera Bread
08.2005 - 10.2012
- Promoted to Associate Trainer and successfully trained and on boarded new employees with a skilled and established background in baking
- Devoted essential time to visit clients to deliver samples and generate incentive to seek future services
- Continuously attended and readily participated in monthly meetings to discuss sales for customer retention and brainstorm new effective strategies
- Ensured delivery and accuracy of all orders
- Sustained the principles and goals of company policy with a positive, willing-to-learn attitude
- Problem solve through situations and seek assistance when necessary
- Multitasking with a high volume of ticket orders
Education
Sociology
Northeastern Illinois University
Chicago, ILTeaching
Truman College
Chicago, IL05.2006
Psychology
Knox College
Chicago, IL05.2005
Skills
- Emotionally Intelligent
- Critical thinking
- Effective communication
- Creative problem-solving
- Multitasking
- Prioritization
- Collaboration
- Reliability
- Flexibility
- Organization
- Attention to detail
Certification
- Licensed CDL Class B Driver
Timeline
Customer Service Associate
American Airlines
04.2025 - Current
Bus Operator
Chicago Transit Authority
05.2022 - 08.2023
Ramp Service Agent
United Airlines
05.2022 - 08.2023
Remittance Processor
Veterans Sourcing Group
09.2021 - 05.2022
Landlord/Property Management
08.2020 - Current
Manager
ALDI
06.2017 - 06.2019
Mail Carrier
United States Postal Service
12.2015 - 08.2021
Catering Coordinator
Panera Bread
08.2005 - 10.2012
Sociology
Northeastern Illinois University
Teaching
Truman College
Psychology
Knox College
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