Candy Johnson
San Antonio,TX
Summary
Over 19 years' experience as a Phlebotomy Specialist Technician/ Customer Service Representative, a multi-tasker with strong work ethic who maintains integrity and uses discretion in addition to adhering to all HIPPA guidelines when handling confidential data.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Grievance and Appeals Customer Service Representative-Remote
Acentra Health
03.2024 - Current
- Responding to customer inquiries, addressing customer grievance for Medicare beneficiaries, and large organizations, filing expedited discharge appeal request while managing up to 60 inbound calls per day as a third-party Customer Service Representative for Medicare
Phlebotomist/Medical Assistant/Receptionist
Biogenics Research Institute
09.2014 - Current
- Assistants is responsible for preforming delegated clinical trials activities as outlined in the clinical trial protocol and in accordance with applicable intuitions SOP'S, ICH, FDA, GCP and utilizing proper source
- Vital Signs, UPT testing, skin prick testing, venipuncture, electrocardiogram etc
- Secretarial responsibilities to include answering phones, scheduling patients, filing documents, QOC checks according to FDA guidelines and office clean up
Phlebotomist/ Lab Float/CSR
BHS Physicians Network/ Tenet
01.2019 - 01.2024
- Training/Traveling Phlebotomist from city of San Antonio to San Marcos and surrounding areas to assist/provide phlebotomy/Labatory coverage to all Med First clinics within the BHS Physicians Network
- Delegated to train new phlebotomist hired within the company
- Assist front desk with scheduling patient appointments, solving Labatory billing disputes and creating patient cases
Clinical Research Coordinator Assistant
Clinicial Trials Of Texas
10.2014 - 12.2018
- Assistants is responsible for preforming delegated clinical trials activities as outlined in the clinical trial protocol and in accordance with applicable intuitions SOP'S, ICH, FDA, GCP and utilizing proper source
- Vital Signs, UPT testing, Venipuncture's, Saline Locks, IV's, ECG's, creating word documents, SOP's, procedural timelines etc
Research Clinician
Icon Development Solutions
05.2008 - 10.2013
- Research clinician is responsible for preforming delegated clinical trial activities outlined in the clinical trial protocol and in accordance with applicable institutions SOP'S, ICH, FDA, GCP, and utilizing proper source documentation, for Phase I experimental human testing facilities for large pharmaceutical organizations
Phlebotomist/MA/CNA
All Medical Personal
02.2007 - 04.2008
- Traveled between San Antonio and surrounding cities working with various laboratories drawing blood/processing samples
- Which includes, CPL, Labcorp, Path Lab, MCL and Quest Diagnostics
- Managed incoming calls, booked patient consultations, preformed insurance verifications and pre authorizations
Education
A.A.S. - Biology/Pre-Nursing
San Antonio College
San Antonio, TX02.2025
Certification in Phlebotomy/EKG Tech -
Career Quest College
San Antonio, TX04.2006
John Jay High School -
01.2003
Skills
- Laboratory Experience
- Vital Signs
- Patient Care
- Clinical Trial
- EMR
- CRA
- EKG
- Insurance Verification
- Experience Administering Injections
- Triage
- Medical Office Experience
- Phlebotomy
- Clinical Research
- Microsoft Word
- Medical Scheduling
- Venipuncture
- Medical Records
- Dialysis Experience
- Medical Terminology
- GCP
Certification
CPR Certification
Additional Information - Office Skills
- Patient Medical Records Data Entry/Transcription
- MS Word/Excel
Timeline
Grievance and Appeals Customer Service Representative-Remote
Acentra Health
03.2024 - Current
Phlebotomist/ Lab Float/CSR
BHS Physicians Network/ Tenet
01.2019 - 01.2024
Clinical Research Coordinator Assistant
Clinicial Trials Of Texas
10.2014 - 12.2018
Phlebotomist/Medical Assistant/Receptionist
Biogenics Research Institute
09.2014 - Current
Research Clinician
Icon Development Solutions
05.2008 - 10.2013
Phlebotomist/MA/CNA
All Medical Personal
02.2007 - 04.2008
Certification in Phlebotomy/EKG Tech -
Career Quest College
CPR Certification
A.A.S. - Biology/Pre-Nursing
San Antonio College
John Jay High School -
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