Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candy Jordan

Laurel,MS

Summary

Dynamic and results-driven professional with extensive experience at Dalton Butler, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and streamline operations, contributing to a significant reduction in queue times. Strong team collaborator with a commitment to integrity and professionalism, ensuring compliance with store policies and procedures.

Energetic and creative with strong passion for marketing and advertising, combined with keen eye for detail and innovative thinking. Possesses knowledge in digital marketing strategies and social media management, coupled with skills in content creation and campaign analysis. Capable of driving brand awareness and engagement through impactful advertising efforts.

Positive, personable traits with knack for organization and communication. Possesses foundational understanding of advertising principles and coordination with strong skills in project management and client relations. Capable of driving successful advertising campaigns through effective planning and collaboration.

Diligent Desired Position with robust background in leading advertising sales teams to success. Proven track record of crafting effective sales strategies and closing high-value deals. Demonstrated ability to foster client relationships and drive revenue growth through innovative advertising solutions.

Diligent Desired Position with solid foundation in advertising sales and proven track record of supporting successful campaigns. Consistently recognized for building strong client relationships and delivering impactful advertising solutions. Demonstrated ability to use strategic planning and persuasive communication.

Experienced with creating engaging advertising content and campaigns tailored to diverse audiences. Utilizes strong analytical skills to optimize campaign performance and drive client satisfaction. Knowledge of industry trends and consumer behavior to craft compelling and effective advertising strategies.

Advertising professional with comprehensive experience in managing advertising accounts and driving impactful campaigns. Known for fostering collaborative team environments and achieving outstanding results. Reliable and adaptable, with focus on effective communication and strategic planning to meet client needs.

Advertising professional skilled in client relationship management, campaign strategy, and creative execution. Strong focus on team collaboration and adaptability to changing needs. Reliable in delivering impactful results through strategic planning and analytical insights. Expertise in digital and traditional advertising, market research, and client presentations.

Overview

9
9
years of professional experience

Work History

Cashier/Advertising/

Dalton Butler
02.2025 - Current
  • Enhanced shopping experience, provided product information and location assistance.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Reduced processing errors by meticulously following transaction procedures.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to significant decrease in queue times by streamlining checkout process.

Cashier

The Coach’s Corner
02.2023 - 07.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to significant decrease in queue times by streamlining checkout process.

911 Dispatcher

Charolette Hamm
08.2019 - 03.2022
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
  • Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
  • Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
  • Enabled quicker dispatch decision-making with setup of automated alert systems for high-priority calls.
  • Fostered supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
  • Developed resource database for quick access to information on local shelters, hospitals, and crisis centers.
  • Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
  • Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
  • Assisted in planning and execution of emergency drills, preparing team for real-life scenarios.
  • Contributed to community awareness by participating in public education programs on emergency preparedness.
  • Reduced call abandonment rates by implementing more efficient call-handling procedures.
  • Improved response times with accurate call assessment and clear communication to first responders.
  • Streamlined reporting process, contributing to more accurate and timely exchange of information between dispatch and field units.
  • Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
  • Enhanced dispatcher situational awareness with integration of advanced mapping and tracking technologies.
  • Increased dispatcher team efficiency through development and implementation of updated training programs.
  • Contributed to revision of dispatch protocols, incorporating feedback from emergency responders to enhance collaborative efforts.
  • Optimized emergency response strategies by regularly reviewing and analyzing call logs and response outcomes.
  • Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
  • Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
  • Coordinated multi-agency responses for large-scale emergencies, ensuring timely support and resource allocation.
  • Ensured continuous operation of communication systems through regular maintenance checks and troubleshooting.
  • Improved accuracy in incident reporting by adopting standardized call coding systems.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Reduced risks and emergency response issues by observing public safety field units.

Cleaning Manager

Candy Jordan
08.2017 - 04.2019
  • Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
  • Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
  • Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
  • Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
  • Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
  • Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
  • Optimized inventory management with proactive ordering of supplies based on usage trends and budgetary constraints.
  • Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
  • Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
  • Reduced employee turnover by providing comprehensive training programs focusing on safety and quality standards.
  • Implemented environmentally friendly practices, reducing waste while maintaining effective cleaning results.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the company.
  • Developed strong relationships with vendors for cost-effective procurement of high-quality cleaning supplies and equipment.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Ensured high-quality service delivery by conducting routine inspections of completed work to verify adherence to established standards.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Increased employee performance through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Managed laundry sorting, washing, drying, and ironing.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

IT Help Desk Technician

Sandra Cain
08.2016 - 08.2017
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Improved productivity within the company by providing comprehensive training on new software applications.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
  • Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
  • Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
  • Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.

Education

I Took 4 Yr Of Basics - Advertising

Jones County Junior College
Ellisville, MS

Graduated -

Taylorsville High School
Taylorsville, MS
05.2000

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Order packaging
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Order verification
  • Reports and documents
  • Point of sale proficiency
  • Records maintenance
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Staff mentoring
  • Proficient in software
  • Payment posting
  • Regulatory compliance
  • Sales techniques mastery
  • Liquor regulations and compliance
  • Report preparation
  • Expense tracking
  • Liquor law compliance
  • Spirit, wine, and beer expertise
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Data entry
  • Inventory restocking
  • Training and onboarding
  • Complaint resolution
  • Credit card processing
  • Basic math
  • Visual merchandising
  • Upselling techniques
  • Sales transactions
  • Promotions and discounts
  • Dependability and reliability
  • Online orders preparation
  • Credit and cash transactions
  • Scanner operations
  • Point-of-sale system
  • Transaction handling
  • Hospitality and accommodation
  • Checkout monitoring
  • Touching grass (test)
  • Receipt handling
  • Gift card handling
  • Merchandise exchange
  • Financial records oversight
  • Ordering and stocking
  • Exchanges processing
  • Problem-solving
  • Honest and dependable

Timeline

Cashier/Advertising/

Dalton Butler
02.2025 - Current

Cashier

The Coach’s Corner
02.2023 - 07.2025

911 Dispatcher

Charolette Hamm
08.2019 - 03.2022

Cleaning Manager

Candy Jordan
08.2017 - 04.2019

IT Help Desk Technician

Sandra Cain
08.2016 - 08.2017

I Took 4 Yr Of Basics - Advertising

Jones County Junior College

Graduated -

Taylorsville High School

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