Candy Leti
Champaign,IL
Overview
4
4
years of professional experience
Work History
Emerging Leaders
U of I Community Credit Union
Champaign, IL
01.2024 - Current
- Coordinated Quarterly meetings for all staff
- Acquired knowledge about the daily operations and accountabilities across different departments
- Engaged in individual meetings and interviews with leadership to gain mentorship
- Contributed to various projects including Strength Finders and Build Your Own Credit Union
Credit Card Specialist
U of I Community Credit Union
Champaign, IL
05.2022 - Current
- Reviewed customer applications for credit card approval.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Assisted customers with payment plans and other special arrangements as needed.
- Assisted in PFCU/NHCU merger implementing promo codes, changing aprs, organizing member information and resolution of issues with credit card transfers and payments
- Acquired expertise in various card programs including PSCU Member Connect, Hostlink, Meridian Link
- Provided guidance and instruction to newly hired staff regarding essential card services procedures
Teller
U of I Community Credit Union
Champaign, IL
05.2020 - 05.2022
- Maintained credibility and established friendly rapport with members in accordance with UICCU service standards
- Efficiently handled over 60 daily member transactions with close attention to detail
- Consistently achieved monthly referral goals, demonstrating in-depth knowledge of company products.
- Maintained professional relationships with colleagues, effectively addressing needs and providing problem-solving solutions
Manager
Half House Studios
Champaign, IL
02.2023 - 12.2023
- Effectively organized and coordinated studio schedule along with individual schedules for a team of 5 artists.
- Executed 4 successful events by handling various tasks such as creating marketing material, coordinating advertising efforts, managing ticket and merchandise sales, and organizing event schedule. Fostered valuable partnerships with other organizations.
- Developed engaging marketing content for diverse social media channels, including Instagram and TikTok, to promote the Studio
- Expanded clientele by recruiting artists and bands to record in the studio
Education
High School Diploma -
Urbana High School
Urbana, ILSkills
- Customer Service
- Problem-solving aptitude
- Relationship Building
- Verbal and written communication
- Negotiation and Conflict Resolution
- Attention to Detail
Timeline
Emerging Leaders
U of I Community Credit Union
01.2024 - Current
Manager
Half House Studios
02.2023 - 12.2023
Credit Card Specialist
U of I Community Credit Union
05.2022 - Current
Teller
U of I Community Credit Union
05.2020 - 05.2022
High School Diploma -
Urbana High School
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