Candy Lorenzo

Yonkers,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Ramp Agent

Delta Air Lines, Inc

JFK

09.2025 - Current

Loaded and unloaded baggage efficiently to ensure timely aircraft departures.
Operated ground support equipment safely to maintain operational efficiency.
Collaborated with team members to streamline ramp operations and enhance workflow.
Conducted pre-flight checks on aircraft to verify safety and compliance standards.
Communicated effectively with flight crews to coordinate loading and unloading schedules.
Trained new staff on safety procedures and equipment operation to enhance team performance.

Uber

Uber Driver

Yonkers , NY

10.2021 - Current

Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Picked up riders at designated locations and greeted upon vehicle entry.
Recognized by corporate as top revenue-producer for Location.

Server

Restaurant Las Sirenas

Bronx , NY

03.2016 - 02.2020

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cultivated warm relationships with regular customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Embajada America

Shift Supervisor

Dominican Republic , D.N

09.2008 - 02.2010

Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Education

Education Mention In Modern Languages -

Universidad Del Caribe

Dominican Republic

02.2010

Skills

The obstacles that I have faced in my personal and professional life have pushed me to develop my strengths, of which the most outstanding are: persistence to obtain the desired results, accepting challenges, competence, empathy, administrative skills, teamwork, work under pressure, leadership and personnel management

Timeline