Candy Baldwin
Airville,PA
Summary
Dedicated and results-oriented customer service professional, holding a paralegal certification and coursework in estate planning. Offering a unique blend of legal expertise, a customer-centric approach, and a proven track record in sales individually and with a team. Eager to contribute as a Work-from-Home Team Member Support Specialist at Trust and Will. Aspiring to be the first point of contact for members, facilitating estate planning for millions of Americans! With a commitment to providing compassionate assistance and a solid foundation in both legal intricacies and customer service. Poised to deliver exceptional quality service in alignment with the company's mission of making estate planning simple, affordable, and accessible.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Tasting Room Associate and Wine Membership Sales Specialist
Allegro Winery
05.2013 - 06.2019
- Provided informed wine suggestions to tasting room guests
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism. Established stellar reputation for delivering exceptional customer service, cultivated dedicated customer base drawn to my personalized approach
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Allegro's Wine Club inaugural year, I surpassed peers by 150 new memberships. Success was rooted in the development and maintenance of robust customer relationships, resulting in substantial increase in repeat business
- Key aspect of my unique contributions in customer service lay in my ability to be empathetic and attentive, ensuring I not only met but exceeded customer expectations
- This approach proved pivotal in thriving and enjoying sustained success in customer service
Regional Manager
Lia Sophia Jewelry Sales
08.2005 - 11.2010
- Dynamic and results-oriented sales leader with proven track record in direct sales, adept at delivering unparalleled customer service through effective written and oral communication
- I successfully executed cold calling campaigns, securing key accounts and expanding customer base
- Known for excelling in both cold calling and in-person interactions, I demonstrated success in building and managing high-performing teams. Grew and managed a team of 75 professionals.
- Consistently surpassed monthly and yearly sales targets, both individually and with my team, I implemented strategic approaches to enhance customer engagement, resulting in increased customer satisfaction, repeat business, and referrals
- I received accolades for promptly resolving customer issues
- Proficiency extended to both phone and face-to-face communication, and I conducted regular sales sessions to enhance team members' communication, empathy, and customer service skills.
Legal Assistant
Shapiro Sher Guinot & Sandler
09.1997 - 08.2004
- Provided administrative and legal support to Commercial Real Estate Banking Partner, Paralegal, and Corporate Associate
- Drafted, transcribed, and typed correspondence and legal documents
- Scheduled and set up appointments and meetings by telephone
- Provided user training for staff and attorneys on computer software
- Created, organized, and maintained department's document tracking system, calendar, client list, distribution lists, post-closing log with tickler
- Maintained schedules for partners and oversaw schedules for departmental weekly staff meetings
- Prepared mailings and met with clients to execute closing documents
- Answered and screened phone calls, made travel arrangements, and occasionally answered overflow incoming phone calls, serving as backup receptionist
- Communicated pertinent information to clients via phone, email, and mail
- Revised and finalized letters, briefs, and memos
Paralegal/Manager
Anchor Realty Settlement Services, Inc.
03.1987 - 07.1997
- Provided legal assistance to Partner/Owner
- Drafted and prepared various legal documents and forms related to commercial, government, and residential real estate settlements
- Ordered and reviewed inspections, title searches, including reviewing deeds, mortgages, wills, etc., payoffs, insurance, and all due diligence related to settlement
- Administered escrow account, balanced checking accounts, and scheduled appointments
- Processed, coordinated, met with all parties involved, and closed real estate transfers, including disbursement of funds
- Managed office, organized daily work schedules for 4 staff, assigned secretarial duties, and trained new personnel
- Attended annual conferences
Education
PENNSYLVANIA CERTIFIED PARALEGAL, Introduction to Micro Computers, MS Dos Basics, Legal Research and Writing, Real Estate Law, Wills, Estates & Trust, Effective Communication Skills for Paralegals, Introduction to Paralegal, Domestic and Family Law, Corporate Business Law -
Indiana University of Pennsylvania
Indiana, PA1989
Computer Coursework -
Cambria County Community College
1991
Fundamentals of Real Estate and Real Estate Law and Practices -
Polly Associates
1994
Numerous Sales Conferences with Lia Sophia -
Lia Sophia
Business Graduate -
Conemaugh Township High School
Davidsville, PA06.1987
Skills
- Typing 95 words per minute
- Computers: Windows 10, Microsoft Word, Excel, Microsoft Access, Quicken
- Sales Transactions
- Customer Retention
- Sales Strategy
- Attention to Quality and Detail
- Upselling techniques
- Adaptability to change
- Product promotion
- Conflict resolution
- Customer service excellence
- POS system operation
- Product Knowledge
- Team Leadership
- Brand Promotion
- Excellent Written and Verbal Communication
Certification
- Pennsylvania Certified Paralegal
- Pennsylvania State Licensed Title Insurance Agent
- Pennsylvania/Maryland Notary Public
References Available
*
Timeline
Tasting Room Associate and Wine Membership Sales Specialist
Allegro Winery
05.2013 - 06.2019
Regional Manager
Lia Sophia Jewelry Sales
08.2005 - 11.2010
Legal Assistant
Shapiro Sher Guinot & Sandler
09.1997 - 08.2004
Paralegal/Manager
Anchor Realty Settlement Services, Inc.
03.1987 - 07.1997
PENNSYLVANIA CERTIFIED PARALEGAL, Introduction to Micro Computers, MS Dos Basics, Legal Research and Writing, Real Estate Law, Wills, Estates & Trust, Effective Communication Skills for Paralegals, Introduction to Paralegal, Domestic and Family Law, Corporate Business Law -
Indiana University of Pennsylvania
Computer Coursework -
Cambria County Community College
Fundamentals of Real Estate and Real Estate Law and Practices -
Polly Associates
Numerous Sales Conferences with Lia Sophia -
Lia Sophia
Business Graduate -
Conemaugh Township High School
- Pennsylvania Certified Paralegal
- Pennsylvania State Licensed Title Insurance Agent
- Pennsylvania/Maryland Notary Public
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