Candy McClendon
Broken Arrow ,Oklahoma
Summary
Dedicated Heating, ventilation, and air conditioning professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated heating, ventilation, and air conditioning expertise, including competitive offerings, pricing and market positioning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
Spradlin Service Co
05.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Office Worker
Airco Service
05.2018 - 05.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained digital and physical files for projects, business records and customer accounts.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Uploaded new invoices and input contract terms.
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
- Freed up staff to focus on advanced work by answering basic telephone calls, emails and letter inquiries.
- Executed record filing system to improve document organization and management.
- Updated accounts with routine expenses and contract payments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Diploma - General Studies
Bristow High School
Bristow, OK05.2004
Skills
- Office Management
- Administrative Support
- Customer Service
- Data Entry
- Billing
- Workflow Optimization
- Data Retrieval Systems
- Customer Relations
- Credit and Collections
- Clerical Support
- Office Administration
- Workflow Planning
- Scheduling and Calendar Management
- Relationship Building
- Business Administration
- Conflict Management
- Documentation and Control
- Excellent Multi-Tasking Ability
- Scheduling
- Organizational Skills
- Problem Solving
- Software Proficiency
- Vendor Relations
- Scheduling Coordination
- Record Keeping
- Conflict Resolution
- Time Management
- Decision Making
- Document Management
- Decision-Making
Timeline
Office Manager
Spradlin Service Co
05.2023 - Current
Office Worker
Airco Service
05.2018 - 05.2023
Diploma - General Studies
Bristow High School
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