Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Candy Metz

New Port Richey,FL

Summary

Dynamic Assistant Manager with proven expertise in staff supervision and customer service excellence at 7 Eleven Store. Leveraged team leadership and problem-solving skills to enhance operational efficiency and customer satisfaction. Achieved notable improvements in financial accuracy and inventory management, fostering a positive and productive work environment. Skilled in employee scheduling and policy enforcement, driving significant sales growth through strategic promotions.

Overview

3
3
years of professional experience

Work History

Assistant Manager

7 Eleven Store
03.2022 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Lead Operator

Armark
01.2020 - 02.2021
  • Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
  • Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
  • Supported management decision-making by compiling operational and production data into daily logs.
  • Completed various testing procedures for optimum work performance.

Education

Hillsborough High School
Tampa, FL
2004

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Employee scheduling
  • Recruiting and interviewing
  • Policy enforcement

Timeline

Assistant Manager

7 Eleven Store
03.2022 - 05.2023

Lead Operator

Armark
01.2020 - 02.2021

Hillsborough High School

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Candy Metz