Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Generic

Candy Miles

Jackson,Mississippi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Personable CCR offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Focused customer relations professional skilled in lead generation, customer relationship

Proactive CCR with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

delivering solid customer care while enhancing relations. Highly motivated and driven to achieve set goals and targets.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  • Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to energetic and results developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Representative, or Customer Help Representative

Madison, Mississippi
11.2017 - 03.2020
  • Is responsible for engaging with customers on behalf of their company
  • Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Shipping Clerk

IMS Logistics
Canton, MS
11.2016 - 07.2018
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
  • Orchestrated routing by producing accurate shipping documentation and package labels.

PCA

Superior Nursing Agency
Byram, MS
10.2010 - 11.2016
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Ran errands for patients, did shopping and picked up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
  • Scheduled and accompanied clients to medical appointments.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Collected and transported specimens to prepare for lab testing.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Education

Associate Degree In Nursing - Register Nursing

Hind community college
Jackson, MS
01.2012

Skills

  • Computer skills
  • Customer Account Management
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Answering Customer Questions
  • Correcting Discrepancies
  • Information Inputting
  • Credit Card Payment Processing
  • Customer Service and Assistance
  • Telephone Management
  • Call Transfers
  • Cash Register Operations
  • Customer Inquiry Response
  • Consulting Supervisors
  • Teller Transactions
  • Inbound and Outbound Calling
  • Educational Opportunities
  • Electronic Information Systems
  • Computer Proficiency
  • Critical Thinking
  • Directing Calls
  • Excellent Attention to Detail
  • Promotional Information
  • Promoting Brand and Company Identity
  • Billing Adjustments and Refunds
  • Solving Customer Concerns
  • Complaint Response
  • Livechat Messaging
  • Cultural Awareness
  • Membership Registrations
  • Query Escalation
  • Call Volume and Quality Metrics
  • Online Chat
  • First-Tier Technical Support
  • Skilled in Microsoft Office
  • Microsoft PowerPoint
  • Patient and Empathetic
  • Administrative and Office Support
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Answering Emails
  • Customer Information Databases
  • Document and Records Management
  • Report preparation

Timeline

Customer Service Representative, or Customer Help Representative

11.2017 - 03.2020

Shipping Clerk

IMS Logistics
11.2016 - 07.2018

PCA

Superior Nursing Agency
10.2010 - 11.2016

Associate Degree In Nursing - Register Nursing

Hind community college

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Candy Miles