Candy Millard
Patterson,IA
Summary
Proven leader in enhancing community life at Bickford Senior Living through innovative event planning and effective program development. Excelled in building strong relationships and fostering a supportive environment, demonstrating exceptional communication and budget management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Activity Director
Bickford Senior Living
07.2023 - Current
- Planned resident outings and special events within the facility.
- Developed monthly life enrichment calendar and published electronically and in print for assisted and memory care units.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Arranged outings as part of recreational program.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Coordinated with entertainers to create social, intellectual and spiritual well being.
Certified Medication Aide/ CNA
Vintage Hills of Indianola
10.2019 - 07.2023
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Kitchen Manager
Kum and Go
01.2010 - 08.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Cook
Interstate 35 CSD
08.2000 - 10.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Customer Support Specialist
Mail Order Pharmacy
03.1998 - 08.2000
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Established long-lasting customer relationships through exceptional service and proactive communication.
- Consistently met or exceeded quality assurance standards through attention to detail when documenting call notes or updating account information.
- Effectively diffused customer complaints, turning potentially negative experiences into opportunities for positive outcomes and continued business relationships.
- Developed rapport with customers through active listening skills, creating an open environment where issues could be discussed freely without judgment or frustration from either party involved.
- Reduced callback frequency by thoroughly addressing all customer concerns during initial interactions.
- Assisted customers with insurance issues and directed them to correct agencies.
- Placed medication orders by phone and insured a timely delivery to customer.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Certified Nursing Assistant/ And Advanced CNA
Des Moines Area Community College
Ankeny, IA08.2021
No Degree - General Medical / X-Ray Tech
United States Army
United States06.1990
High School Diploma -
Plattsmouth High School
Plattsmouth, NE05.1989
Skills
- Activity Organization
- Event planning experience
- Small group leadership
- Excellent Communication
- Active Listening
- Understanding of budgeting
- Program Development
Timeline
Activity Director
Bickford Senior Living
07.2023 - Current
Certified Medication Aide/ CNA
Vintage Hills of Indianola
10.2019 - 07.2023
Kitchen Manager
Kum and Go
01.2010 - 08.2019
Cook
Interstate 35 CSD
08.2000 - 10.2017
Customer Support Specialist
Mail Order Pharmacy
03.1998 - 08.2000
No Degree - Certified Nursing Assistant/ And Advanced CNA
Des Moines Area Community College
No Degree - General Medical / X-Ray Tech
United States Army
High School Diploma -
Plattsmouth High School
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