Candy Molina
Prescott,AZ
Overview
21
21
years of professional experience
Work History
Customer service representative
Arizona Utility Billing
09.2022 - Current
- Collecting payments and set up utility services.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Responded to customer calls and emails to answer questions about products and services.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
Entry Specialist
Carvana
05.2021 - 07.2023
- Focusing on the administrative aspects of registering customers vehicles
- The Specialist is responsible for checking documents and completing the administrative processes to ensure the smooth transition of vehicle ownership from Carvana to our customer.
Medical Assistant
Partners in Health Care Naturally
04.2022 - 08.2022
- Checked patients in, administered vital signs on each patient and administered vitamin injections.
Auditor
Wiss
02.2022 - 04.2022
- Inventory Auditor-traveling auditor for grocery stores, department stores and convenience stores
- Customer Service Associate.
Frontier Group
Frontier Group
10.2021 - 12.2021
- Administration and customer service, the work we do is a crucial step in the supply chain for major industries, including aerospace and defense
- Our employees enjoy the responsibility that this significant work provides
- Quality Assurance as well.
CSR
McKesson
08.2018 - 05.2021
- Lead CSR for two programs that offer free medication for uninsured patients as well as providing an alternate choice for patients that are trying to save their hair during chemo treatment
- I am considered a (SME) which is the lead over all the CSRs and a contact person for management to go to on any questions that they might have about our program
- I have been the trainer for the last 2 years for all the CSR’s and have worked up to 5 programs all together during this time.
CSR
Bloom Insurance
09.2017 - 12.2017
- Pre-Qualify participants in the Medicare Advantage plans that we had to offer in their service area for the 2018 on inbound and outbound bases
- Served 6 different states
- Set up home visits with Licensed Agents either to speak on the phone or have an agent come out to the participant home.
Front Office Reception
Campbell Chiropractic
07.2016 - 09.2017
- Run the front office, checking in patients, scheduling and applying payments
- Putting patients on therapy.
Store Greeter
Cox Communications
02.2016 - 07.2016
- Greet and check in equipment
- Helping customers with any questions or concerns, they may have within my capabilities.
Office Manager
Outlaw Salon
08.2015 - 02.2016
- Open and manage front desk and office related tasks
- Consists of answering phones, managing schedules, confirming appointments, customer care, and inventory of retail merchandise, process credit cards/cash transactions and store opening and closing.
Marketing Representative
Vision Marketing & Consulting
02.2014 - 10.2014
- Distribution of marking materials for Physical Therapists
- Contacting one-on-one with either Physicians and or the Referral Coordinators to set up meetings and luncheons for Physical Therapists
- Maintained details customer contact log and follow up.
Instructional Assistant
Longfellow Elementary
01.2007 - 05.2010
- Assistant to Teachers as well as taught reading intervention for grades Kindergarten to 6th grade
- While working one on one with students, I also administered Dibbles testing and clerical work for each teacher.
Chiropractic Assistant
Back Health Chiropractic
10.2006 - 12.2006
- Front desk customer greeting and scheduling
- Check patients in and administer Electro Muscle Stimulation therapy.
Customer Service Operator
WageWorks
08.2006 - 10.2006
- Incoming customer care calls working over multiple systems to answer questions and troubleshooting issues
- Accounts for employer funded Flexible spending healthcare and commuter benefits.
Office Assistant
Lou Coopey’s Photography Studio
01.2004 - 01.2006
- Office assistant handling all duties of the studio
- This included front desk management, incoming calls, customer service, data entry and incoming and outgoing mail and package preparation.
Education
Phlebotomy Technician Program -
Pima Medical Institute
07.2011
No Degree - Nursing Assistance
Eastern Arizona College
Thatcher, AZ12.1994
High School Diploma -
Morenci Jr./Sr. High School
Morenci, AZ05.1994
Skills
- Teamwork and progressive communication
- Reliability and Hardworking
- Time management
- Problem-solving
- Networking
Quote
Strive, not to be successful, but rather to be valuable. - Albert Einstein
Projects
Motherhood - Lifelong Expedition, 1998, Present, Became a mother to two wonderful boys and recently promoted to Grandmother
Timeline
Customer service representative
Arizona Utility Billing
09.2022 - Current
Medical Assistant
Partners in Health Care Naturally
04.2022 - 08.2022
Auditor
Wiss
02.2022 - 04.2022
Frontier Group
Frontier Group
10.2021 - 12.2021
Entry Specialist
Carvana
05.2021 - 07.2023
CSR
McKesson
08.2018 - 05.2021
CSR
Bloom Insurance
09.2017 - 12.2017
Front Office Reception
Campbell Chiropractic
07.2016 - 09.2017
Store Greeter
Cox Communications
02.2016 - 07.2016
Office Manager
Outlaw Salon
08.2015 - 02.2016
Marketing Representative
Vision Marketing & Consulting
02.2014 - 10.2014
Instructional Assistant
Longfellow Elementary
01.2007 - 05.2010
Chiropractic Assistant
Back Health Chiropractic
10.2006 - 12.2006
Customer Service Operator
WageWorks
08.2006 - 10.2006
Office Assistant
Lou Coopey’s Photography Studio
01.2004 - 01.2006
Phlebotomy Technician Program -
Pima Medical Institute
No Degree - Nursing Assistance
Eastern Arizona College
High School Diploma -
Morenci Jr./Sr. High School
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