Candy Pendergraft
Independence,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Plasma Center Technician
Biolife Plasma Services
10.2023 - 01.2025
- Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
- Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
- Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
Occupational Health Coordinator
Abbott/Escreen
11.2019 - 12.2021
- Respond to inquiries related to testing transactions via phone and email
- Track and follow up on received source documents and amount of time documents are in process
- Identify and interpret appropriate steps to resolve the need of the customer
- Coordinate, send, and receipt of source documents; resolve questions, inconsistencies, or missing information on documents
- Enter data into computer following each action taken and enter necessary codes to represent the action
- Make necessary corrections to information entered to ensure problem resolution
- Request documents from vendors, clinics, or clients as required to complete the testing process
- Training incoming employees on all assigned processes
- Working remote and time management.
Occupational Health Coordinator
Staffing The Universe/Abbott/Escreen
08.2019 - 11.2019
- Respond to inquiries related to testing transactions via phone and email
- Track and follow up on received source documents and amount of time documents are in process
- Identify and interpret appropriate steps to resolve the need of the customer
- Coordinate, send, and receipt of source documents; resolve questions, inconsistencies, or missing information on documents
- Enter data into computer following each action taken and enter necessary codes to represent the action
- Make necessary corrections to information entered to ensure problem resolution
- Request documents from vendors, clinics, or clients as required to complete the testing process
- Training incoming employees on all assigned processes
- Working remote and time management.
- Hired permanently with Abbott/Escreen
Customer Care Representative
Staffing the Universe Temp Agency
09.2018 - 11.2018
- Receive calls from doctor/nurse to obtain test results taken at any quest facility across the
- Country.
- Trained to notice urgent results and report them properly so the patient can get the
- This is a demanding environment. Time and accuracy are crucial as lives
- This was a temp assignment
Claims Specialist
Cornerstone Staffing, Inc. Temporary Contract Position
11.2016 - 02.2017
- Reviews and Adjudicates routine claims, apply medical necessity guidelines, determine coverage, complete eligibility coverage, identify discrepancies, applies all cost containment measures to assist in the claim process.
- This was a temp assignment.
Property Preservation Specialist
CoreLogic/MCS, CANDY PENDERGRAFT, Freddie Mac
12.2009 - 04.2015
- Audits claims for,
- Quality check of all employees processed confidential loans
- Answers and researches problematic emails for servicers
- Resolves issues with payments
- Submits claims for processing
- Orders Prepare for Conveyances submits over allowable estimates for mortgage compliance manager per HUD guidelines
- Examines customer problems and implements appropriate corrective action to respond to customer's request
- Escalates inquiries/requests for action as appropriate to supervisor for immediate action
- Performs moderate/complex clerical tasks in handling customer service inquiries and problems
- Performs daily reviews of estimates to ensure accuracy and completeness
- Responsible for all insurance repairs to scope of adjuster summary once insurance claim had settled
- Trains all incoming employees
- Manages all post sale property preservation and coordinates property conveyance to
- HUD for aged loans
- Able to perform all aspects of workload requested without supervision/remote form home.
Skills
- Time Management
- Employee Training
- Microsoft Outlook/Office/ Teams/Excel
- Administrative Support/Office Operations
- Supervisory Skills
- Data Entry
- Problem Solving
- Patient Relationships
- Clerical Support
- Data Management
- Case Review
- Information Validation
- Critical Thinking
- Reliable and Trustworthy
- Verbal Communication
- Teamwork and Collaboration
- Customer Relations
- Training Coordination
- Lab safety protocols
- Patient care
- Medical screening
- Donor monitoring
- Teamwork
Timeline
Plasma Center Technician
Biolife Plasma Services
10.2023 - 01.2025
Occupational Health Coordinator
Abbott/Escreen
11.2019 - 12.2021
Occupational Health Coordinator
Staffing The Universe/Abbott/Escreen
08.2019 - 11.2019
Customer Care Representative
Staffing the Universe Temp Agency
09.2018 - 11.2018
Claims Specialist
Cornerstone Staffing, Inc. Temporary Contract Position
11.2016 - 02.2017
Property Preservation Specialist
CoreLogic/MCS, CANDY PENDERGRAFT, Freddie Mac
12.2009 - 04.2015
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