Candy Pope

Cultivated positive rapport with customers and team members on a daily basis making sure that customers enjoyed coming into the office to conduct business. Trained and manage my team not only to learn company policies and procedures but state laws as well. Monitored my teams daily activities and mentored my team. Reviewed their work on a daily basis ensuring that the task was completed thoroughly. Took applications and approved or denied them. Booked and closed loans setting the stage of how the loan was needed to be repaid. Pushing to achieve company growth standards. Collected on past due customers or worked out a repayment plan for customers that were having issues. I made sure that the office was running successfully to achieve what was asked from us.

Collaborated with management on offices or employees that was needing training. Trained and mentored new personal hired in on how to successfully complete daily job tasks. Worked with new managers making sure that they knew how to train and develop their team with the company rules and regulations. Conducted team meetings and did virtual training.

Worked with new employees on their roles as manager. Trained on the computer system, explained their jobs in detail. Worked with team members to make sure the office knew what it took to hit standards month after month. Handled customer complaints and resolved issues. Conducted performance evaluations for employees. Went over what would help them improve their operations. Evaluated employee performance and coached and trained to improve weak areas. Demonstrated commitment to the organization's core values, leading by example and pushing my team to do the same. Educated the staff on goals to help the employees achieve success. Enforced rules and regulations outlined by the company manual to set expectations of what was expected.

Accomplished opening a new office and growing it. Maintained delinquency while adding new customers. Educated team members on the company polices and procedures. Made sure that the office was running like it should to hit standards month after month, Trained and worked with new employees.