Candy Roche
Wyomissing,PA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
30
30
years of professional experience
Work History
Roadside Assistance Coordinator II
Penske Leasing
10.2022 - Current
- Assess and diagnose vehicle failures through careful inquiry on both commercial and rental customers.
- Creates road reports, accident reports, and tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispatch appropriate service to customers based on the nature of each breakdown
Sr. Credit Underwriter
Wells Fargo Bank
10.2012 - 07.2023
- Verified integrity of applicants' information to minimize fraud.
- Evaluated complex loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- 100% Quality Risk score for the last 3 years.
- Served as resource for policy and procedures.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Participated in special projects pertaining to data errors and resolutions on FDIC Consent Orders.
Credit Administrator and Compliance
NOVA Bank
02.2007 - 10.2012
- Oversaw reporting, documentation and record-keeping requirements for department.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Reviewed and analyzed credit policies and loan procedures.
- Reviewed and tracked BOLI (Bank Owned Life Insurance) accounts for UCC recordings, annual premium funding, and death certificates.
- Acted as liaison with external auditors for annual reviews and exams
Compliance & Reporting / Loan Admin Supervisor
Susquehanna Patriot Bank
12.2005 - 02.2007
- Bakerhill/OnePoint Administrative Assistant for three affiliates within SBI organization.
- Prepared SOX compliance testing of procedures and supporting documentation.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Education
OnePoint Administration Certification -
Baker Hill Software Solutions
Indianapolis, IN01.2006
PDN - Commercial Credit
PBA
Reading, PA05.2001
General Banking Diploma -
Pennsylvania A.I.B
Reading, PA05.1999
Consumer Credit Diploma -
Pennsylvania A.I.B
Reading, PA05.1999
Skills
- Customer Satisfaction
- Policy and Procedure Adherence
- Calculating Risks
- Collateral Valuation
- Insurance Verification
- Debt Restructuring and Refinancing
- Real Estate Loans
- Analyze Financial Records
Timeline
Roadside Assistance Coordinator II
Penske Leasing
10.2022 - Current
Sr. Credit Underwriter
Wells Fargo Bank
10.2012 - 07.2023
Credit Administrator and Compliance
NOVA Bank
02.2007 - 10.2012
Compliance & Reporting / Loan Admin Supervisor
Susquehanna Patriot Bank
12.2005 - 02.2007
OnePoint Administration Certification -
Baker Hill Software Solutions
PDN - Commercial Credit
PBA
General Banking Diploma -
Pennsylvania A.I.B
Consumer Credit Diploma -
Pennsylvania A.I.B
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