Candy Rodriguez
BAY SHORE,NY
Summary
Accomplished Medical Office Manager and Front Desk Receptionist at Daniel Jeran DPM, adept in customer service and time management. Enhanced patient satisfaction and increased revenue through efficient scheduling and billing optimizations. Skilled in maintaining compliance with healthcare regulations, demonstrating exceptional listening skills and a proactive approach to improving patient care and office operations.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Daniel Jeran DPM
07.2018 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Clean and sanitized 4 exam rooms as well as waiting area front desk and X-Ray area.
Medical Office Manager
Daniel Jeran DPM
07.2005 - 01.2015
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Education
Bachelor Degree - Community Health Services
St. Joseph’s College
Patchogue, NY06.2005
Associates Degree - Chemical Dependency
Suffolk Community College
Brentwood, NY06.2002
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem Solving
- Efficientcy
Timeline
Front Desk Receptionist
Daniel Jeran DPM
07.2018 - 02.2020
Medical Office Manager
Daniel Jeran DPM
07.2005 - 01.2015
Bachelor Degree - Community Health Services
St. Joseph’s College
Associates Degree - Chemical Dependency
Suffolk Community College
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