Candy Smith

Monitoring and assuring levels of performance, productivity and quality are met for all personnel. Select train, coach, mentor and motivate employees to continuously improve business processes to a greater value to the products/programs offered. Monitored and managed daily inventories to ensure adequate staffing and resources are available to ensure performance guarantees and established goals are met and maintained. Provided career development opportunities to staff to maximize employee performance. Complete administrative tasks such as performance reviews, time and attendance, training requests, system accesses, move requests, disciplinary actions. Facilitated problem solving related to operational issues, working closely with personnel and staff throughout commercial operations. Recommend and designed process improvements designed to improve accuracy, timeliness of process and/or eliminate manual effort. Calculated return on investment savings related to the process improvements. Developed Training Syllabus and training materials, facilitate training using a variety of instructional methods and provide follow-up actives to improve overall skills. Developed guidelines for representative to reference to provide consumer centric service. Provided communication to staff to keep management informed on progress of training development. Developed Training Syllabus and training materials, facilitate training using a variety of instructional methods and provide follow-up actives to improve overall skills. Developed guidelines for representative to reference to provide consumer centric service. Provided communication to staff to keep management informed on progress of training development Providing technical guidance to a team of Customer Service Representatives . Providing initial training, cross training, remedial and advanced training regarding to more technical responsibilities. Clarifies existing policy guidelines and answers the questions of department personnel. Complete normal administrative tasks, including a wide variety of responsibilities relating to the documentation of quality control, production, attendance, daily inventory, and/or other information as assigned by superiors, as well as maintenance of departmental files, logs, and records. Develop, document, and implement various sectional procedures and enhancements by creating and updating the department's operating manual, reference materials, training materials, and for ongoing proactive analysis of the effectiveness of the department's policies and procedures. Relaying communications, training and implementation of enhanced, changed or updated policies. Assist a team of Customer Service Representatives in meeting production and quality goals by monitoring adherence to the department's processing guidelines and productivity standards; Assisting management with research studies, technical issues, implementations, projects or other duties as assigned. Providing customer service support to Dental Customer Service Operations along with external customers. Providing technical guidance to a team of Customer Service Representatives . Providing initial training, cross training, remedial and advanced training regarding more technical responsibilities. Clarifies existing policy guidelines and answers the questions of department personnel. Complete normal administrative tasks, including a wide variety of responsibilities relating to the documentation of quality control, production, attendance, daily inventory, and/or other information as assigned by superiors, as well as maintenance of departmental files, logs, and records. Develop, document, and implement various sectional procedures and enhancements by creating and updating the department's operating manual, reference materials, training materials, and for ongoing proactive analysis of the effectiveness of the department's policies and procedures. Relaying communications, training and implementations of enhanced, changed or updated policies. Assist a team of Customer Service Representatives in meeting production and quality goals by monitoring adherence to the department's processing guidelines and productivity standards; Assisting management with research studies, technical issues, implementations, projects or other duties as assigned. Providing customer service support to Dental Customer Service Operations along with external customers. Providing excellent customer service ensuring assistance is provided in a timely manner, responding to written correspondence and assisting with special projects. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions. Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.