Candy Smithheart
Orange,TX
Summary
Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for executive level staff including scheduling Meetings, coordinating travel, and effectively managing all essential tasks. Proven track record of accurately completing research, reporting, information management, and business- development efforts within budget requirements. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Highly focused and results oriented in supporting complex, deadline driven operations; able to identify goals and priorities and resolve issues in initial stages. Proficient in Microsoft Office and Microsoft Windows-Operating system Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Front Office Receptionist/Administrative Assistant
Advanced Rheumatology Associates
01.2022 - Current
- Supervised scheduling of 15 patients per day according to patient preferences and physician availabilities
- Completed billing invoices, insurance forms, patient paperwork
- Organized and re-stocked inventory to ensure readiness, increasing productivity by 13%
- Welcome patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
- Prioritising Task
- Customer Assistance
- Communication Abilities
- Multi-Tasking
- Problem Solving
- Technical Skills
- Time Management Skills
- In
- Collect patient and client documents and information upon referral.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
Medical Representative
SETX Urology
01.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Personal Caregiver attendant
01.2016 - Current
- I took care of my 86-year-old elderly Mother for 4 1/2years with 24/7 around the clock in her home
- She was diagnosed with Dementia and had suffered multiple strokes that caused mobility issues with hands and ability to eat regularly and slowly took away her speech and the ability to walk
- She recently passed this past December of 2020
- Assisted patient with bathing, dressing and other personal hygiene items
- Administered medication and kept a daily journal of medicine intake
- Completed light housekeeping duties; planned and prepared meals; changed bed linen
- Maintained a daily journal of activities and reported any physical or cognitive changes to the family of loved one
- Responded to all physical and emotional needs of the patient
- Offered emotional support, companionship and conversation
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Observed patients' conditions, measuring and recording food and liquid intake and output and vital signs, and reported changes to family
- Provided patients with help walking, exercising, and moving in and out of bed before patient went down
- Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes.
Front Desk Clerk & Office Manager
Holiday Inn Express & Suites
01.2015 - 01.2018
- Greeting visitors, and handling inquiries from the public Filing, scanning, faxing, as well as typing specific documentation
- Responsible for coordinating incoming and outgoing mail
- Prepare general correspondences and customer assessments as needed
- Occasionally works on special projects
- I'm also in charge of the AR Billing dept., for all of our clients who have their employees stay in our hotel
- I process the claims and then the payments and issue out the bills to the company
- Skills
- I directly supervise all front office personnel and ensures proper completion of all front office duties
- Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas
- Prepares monthly reports and budget for front office department
- I also handle and coordinate the Social
- Media for the Hotel i.e
- Twitter, Facebook, Instagram
- I also answer and reply to all the reviews good and bad
- I take care of the Night audit
- I balance and audit for accuracy of the room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues
- I act as hotel system liaison during work hours and perform all Guest Service Representative Functions as required
- I sometimes assist booking room reservations answering hotel phone calls and notifying guests of messages.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Purchasing Order Clerk
Performance Contractor
01.2013 - 01.2015
- My daily duties were filing job folders and printing necessary reports for all supervision
- I did upkeep on all new hires folders by keeping in alphabetical order and placing all their important documents i.e
- DL# SS# Dr's excuses and any medications to probationary documents and court papers
- I would keep up with the spreadsheet log for all daily purchase orders and enter them by job and Serviced companies
- I would setup Orientations thru ISTC or any other training needed for new hires or for expiring training
- I would print out documents needed by other supervisors and would also print and have ready the sign in sheets for the morning meetings for the supervisor would set up catering luncheons for all plant crews
- I would handle the Radio Phones for our employee and supervision or any other contract company that needed or required a phone
- I would keep a log system in account for all phones issued and for damaged phones or replacement phones
- I then was asked by the Supervisor to be trained by the timekeeper to be her Assistant
- We had a crew of 400 workers, I began helping her enter the daily time for the crew
- We would use the sign in sheet for entering time but then was replaced by the gate log, we would go off the hand scan that was implemented from Pandora
- We usually would half the crews and would enter the time in for the week in our spreadsheet then we would enter it in the timekeeper software, we would then balance and make sure all time was accounted for and that there was no overage
- And then we would print out all the necessary reports for the time that was entered
- And then we would file that week away with the job number
- Certificates received: ISTC, CPR
HR Scheduling Coordinator
Synergy Home Care
01.2011 - 01.2013
- Where I scheduled daily assignments for
- Caregiver's to go out to their client's homes for routine visits and patient care
- We used a software called eRSP, I would also do the Hiring and Orientation of all new hires, we would setup classes for all new hires that needed CPR AED classes and other Evaluation
- Training
- I would run a National and Local Background checks; I would report all new hires to the OAG
- Handled all Disciplinary actions and any conflicts between Client and Caregiver
- We kept updated files at all times on all past and present caregivers for the stated
- I would be in charge of all incoming telephone calls, I did heavy filing, copying, faxing
- I also enter in all caregiver's work hours in eRSP off of their weekly time sheets
- I then was added the duty of Office Manager; I kept up with all client's personal files and information
- I would do the Billing and coding for the Veteran Administration for the Client that went through the VA Program
- Including inputting hours and dates of services rendered
- I also handled the Area
- Agency on the Aging and did the billing and turning hours into the AAA for service rendered
- I ordered all Office supplies and did all the mailings weekly and sometime daily
- I would set up home Assessments for new Clients wanting or interested in our services, did some marketing from care sponsors such as
- Eldercare Links, A Place for Moms
- We would do quality visits, or quality calls to me this would be the most rewarding part of the job for me
- I enjoyed going and visiting with our clients and just letting them talk and being there for them
- I would check on how their care was being delivered or performed and if they were doing everything that they should be doing
- Down to cleaning and cooking and where the appropriate attire to work
- And if there were and discrepancies from any of the Caregivers they would be terminated due to neglecting or Senior
- We took pride in our Clients and or Caregivers
- Certificates received: CPR Certification.
Administrative Assistant
ExxonMobil Development Co
01.2007 - 01.2010
- For 10 Engineers on this project
- My duties include answering phones, filing, scanning, copying, ordering office supplies, setting up catering service/meeting or conferences, also overnight stays, team building meetings, and safety leadership meetings
- I recently have taken on the responsibilities of Document
- Control for this office
- I issue out letters for the Company and then Log them into the appropriate logs
- I also handle fleet vehicle for the group
- I see to all the vehicles and distribute as needed and then update them in our spreadsheet that is maintained for maintenance and other repairs such as oil changes to small repairs
- Maintain and manage the Smith System Defensive Driving Courses that are required of all
- ExxonMobil staff and contractors
- Certificates received: Smith System Defensive Driving Course required for Fleet Vehicle
Purchasing Clerk
Cloeren Incorporated
01.2003 - 01.2006
- Worked in an Extrusion Plant that manufactured parts used for dies, feed blocks, and other machine parts
- I started out as a Purchasing Dept
- As a clerk, daily duties consisted of answering phones, heavy filing, working closely with Purchasing Agent on retrieval of all
- Purchase orders that were outstanding or that were needed
- Typed all Purchase orders that were invoiced for parts or that were ordered
- Then I moved up to the Logistics Department where I shipped about 2040 daily shipments out of the plant
- We shipped domestically and internationally with all the proper export documentation needed
- We did a lot of International shipments around the world
- I had a high volume of calls daily, and a lot of interaction in customer service daily.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Performed monthly reconciliation of open purchasing orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Budget Assistant
Deli Management
01.2001 - 01.2002
- Worked in the corporate office for the Jason Deli Restaurants, Duties included data entry of all sales tickets and eventually AP/AR
- Everyone had ten accounts that they were set up to do monthly
- Was moved up to Budget Assistant in Payables
- Assisted in answering phones to the admin when she was unavailable, did monthly budget spreadsheets, and all of the daily invoices that were routed to us to oversee
- Heavy Filing/scanning and ordering office supplies
Receptionist
Orange Ford
01.2001 - 01.2001
- For this Company
- I answered all incoming calls and helped the Salesmen with looking up Dealer Quotes and other needed information.
CSR - Customer Service Representative
Spherion
01.1999 - 01.2000
- Worked in a Call Center for AT&T Phone Service for Local and Long-distance services
- Setup new accounts, took customer payments, assisted customers with billing issues, and also created work tickets for technical problems
- Certificates received AT&T Gold Customer Service Award
Education
Lamar University
Diploma - undefined
Little Cypress Mauriceville High School
1988
Skills
- Microsoft Office
- Microsoft Windows
- Scanning
- Word Perfect
- Logistics Software
- Filing/Editing
- Office Procedure's
- Typing (40 wpm)
- Document Control
- 10key by touch
- Internet/Google
- Calendar Email
- Dementia Care
- Night Audit
- Purchasing
- Meal Preparation
- Guest Services
- Caregiving
- Cash handling
- Office Administration
- Personal Assistant Experience
- Front desk
- Microsoft Excel
- Data entry
- Medical office experience
- Operating systems
- Medical records
- Insurance verification
- Assessments
- Medical receptionist skills — Proficient
- January 2021
- Managing physician schedules and maintaining accurate patient records
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Critical Thinking
- Time Management
- Customer Satisfaction
- Data Entry Skills
- Complex Problem-Solving
- Maintaining Quality Assurance Standards
Timeline
Medical Representative
SETX Urology
01.2022 - 12.2022
Front Office Receptionist/Administrative Assistant
Advanced Rheumatology Associates
01.2022 - Current
Personal Caregiver attendant
01.2016 - Current
Front Desk Clerk & Office Manager
Holiday Inn Express & Suites
01.2015 - 01.2018
Purchasing Order Clerk
Performance Contractor
01.2013 - 01.2015
HR Scheduling Coordinator
Synergy Home Care
01.2011 - 01.2013
Administrative Assistant
ExxonMobil Development Co
01.2007 - 01.2010
Purchasing Clerk
Cloeren Incorporated
01.2003 - 01.2006
Budget Assistant
Deli Management
01.2001 - 01.2002
Receptionist
Orange Ford
01.2001 - 01.2001
CSR - Customer Service Representative
Spherion
01.1999 - 01.2000
Lamar University
Diploma - undefined
Little Cypress Mauriceville High School
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