Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Candy Stair

Irving,TX

Summary

Adept at leveraging advanced Excel skills and a strong foundation in customer service excellence, I significantly exceeded KPIs at Careington International by adeptly managing over 100+ daily customer interactions. My expertise in data analysis and problem resolution, coupled with a proven track record in enhancing customer satisfaction, positions me as a valuable asset to any team.

Overview

14
14
years of professional experience

Work History

Customer Care Specialist

Careington International
05.2023 - 10.2024
  • Answered incoming customer service calls in a friendly, professional manner, providing accurate, and prompt responses to customer inquiries.
  • Provided issue resolution with proper escalation of calls as needed.
  • Successfully managed 70 to 100+ inbound customer service calls per day.
  • Documented customer records in the database during each call.
  • Exceeded KPIs with adherence, average call handling, and attendance.
  • Ability to multitask using several different databases.
  • Strong attention to detail.
  • Proficient with Microsoft Office (Word, PowerPoint, Excel, and Outlook).
  • Consistently resolved complex billing issues.
  • Each call was unique, with over 10,000 different benefit plans, and a mastered explanation to customers.

Member Services Coordinator

Recuro / Wellvia
10.2021 - 05.2023
  • Answered incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries
  • Provided issue resolution with proper escalation of calls as needed and Managed 70 to 100+ inbound customer service calls per day

Project Coordinator

Vesper Energy
11.2020 - 05.2021
  • Company Overview: Remote Consultant.
  • Supported and/or developed, implemented, and coordinated efficient work plans for complex projects involving many groups within the organization.
  • Reacted with appropriate urgency to situations and events that require a quick response.
  • Efficiently and creatively solved complex problems that affect people within the group, and related customers or vendors.
  • Built effective working relationships inside and outside the group.
  • Maintained confidentiality of information, and uses discretion and judgment in discussing information.
  • Supported directors in special projects, meetings, vendor management, and reporting.
  • Provided project, operations, and administrative support for internal teams and vendors.
  • Created and maintained project status metrics and measures, and tracked project performance.
  • Created reports for various operational data needs and trend analysis.
  • Organized and maintained project documentation.
  • Coordinated project meetings, including organizing the agenda, scheduling the meeting, distributing materials, and taking notes.
  • Developed and maintained project procedures.
  • Assisted in creating project communication materials (emails, presentations, etc.).
  • Experienced in project management, coordination, and/or operational support.
  • Supported Executives, Operations, Legal, Contract Compliance, and Landowner/Suppliers.
  • Knowledge of project management methodology and concepts.
  • Proficient with Microsoft O365, Outlook, Word, Excel, Project, and SharePoint; advanced level in MS Excel.
  • Excellent organizational skills and the ability to recognize and deliver on priority items in a timely manner.
  • Strong interpersonal skills, good business acumen, and the ability to work effectively in a collaborative team environment.
  • Proven record of providing excellent internal and external customer service.
  • Advanced written communication skills, and excellent verbal communication skills.
  • Landowner industry experience with purchase and lease agreements.

Financial Administration Analyst IV

WavSys LLC
01.2017 - 11.2020
  • Company Overview: Contractor at Lendlease Energy Development (remote during COVID-19).
  • Communicated with the project owner regarding contract documents, change orders, and other contract modifications, approvals, and additional services related to billing.
  • Ensured compliance with Project Accounting and Reporting policies and procedures, and proactively identified and raised non-compliant issues with the Project Accounting Manager.
  • Analyzed incurred project expenditures and processed the transfer of expenses into and out of the project-related accounts in an accurate and timely manner.
  • Analyze all project expenses not billed to customers, and report any opportunities for additional billings to the Project Accounting Manager.
  • Processed project and cost reallocations journals.
  • Helped with project profitability, variance reporting, and notified the Project Accounting Manager of any project variances between the budget, forecast, and actuals.
  • Aided in preparing additional project reports, statistics, and other project management results as required.
  • Works closely with the Project Creation and Maintenance Accountants to assist in resolving any project accounting-related issues, and escalate any unresolved issues to the Project Accounting Manager when required.
  • Liaise with the project owners as required to complete any project accounting activities, and escalate any issues to the Project Accounting Manager when required.

Senior Project Coordinator

WavSys LLC
01.2017 - 11.2020
  • Company Overview: Contractor at Lendlease Energy Development (remote during COVID-19).
  • Supported the South Regional Development Project Manager in vendor contract processing, documentation review, validation, and tracking.
  • Provided customer service, and coordinated and communicated with suppliers to explain, gather, and track all necessary documentation for contract renewal.
  • Reviewed all required information for the Master Construction Service Agreements and Master Field Service Agreements to ensure compliance with business and legal requirements involving due diligence validation.
  • Worked day-to-day with third-party vendors.
  • Reviewed, validated, and tracked complete vendor contract packages.
  • Documented all vendor communications and communicated with internal partners, including Legal, Risk Management, Markets, HQ, and Supplier Enablement.
  • Performed other duties as required to fulfill the scope of the project.
  • Proficient in MS Word, Excel, Outlook, and SharePoint.

Project Coordinator

Kelly Mitchell Group Inc
09.2015 - 12.2016
  • Company Overview: Contractor at Crown Castle.
  • Supported a team (District, Area, or Functional group) with assigned projects and/or any of the following as assigned: budgets, collections, invoicing, tracking, correspondence, and various administrative tasks.
  • Responsible for tracking project deliverables, dates, and monitoring deadlines; provides regular and timely reports highlighting variances as they arise.
  • Worked closely with field techs on completing Close Out Packages for tower builds.
  • Updated necessary tracking system(s) to ensure that project and/or program milestones/status are maintained with complete accuracy.
  • Knowledge of building permit processes.
  • Maintained a database for material ordering and tracking.
  • Coordinated all tasks related to budgeting, revenue, invoicing, and purchase orders.
  • Provided data entry to support management, ensuring accurate tracking of the budget.
  • Created and distributed correspondence relevant to the team, project, or program (internal and external).
  • Assisted with administrative preparation for various meetings.
  • Communicated all issues to management prior to reaching critical status.
  • Developed and maintained accurate and complete files for projects and programs; continues to monitor for integrity and completeness.
  • Provided ad hoc reports as requested.
  • Provided additional administrative support as required.
  • Computer skills using Microsoft Office, and the ability to learn a variety of tracking and project management software.
  • Excellent organizational and administrative skills.
  • Knowledge and understanding of basic accounting and financial principles.
  • Strong interpersonal skills
  • Ability to thrive in a dynamic, problem-solving environment.
  • Ability to multitask in a fast-paced environment.
  • Customer service orientation, with a strong problem-solving approach.

Order Management Specialist

Adi Worldlink LLC
02.2014 - 06.2015
  • Company Overview: Contractor at Samsung.
  • The project was Sprint Network Vision.
  • Skills/Training: SAP, eSettlement – Sprint's Invoicing Database, SharePoint, and Syncreon Database.
  • Conducted commercial return training, created a PowerPoint presentation.
  • Created a search engine for the group inbox; used by the team for research purposes.
  • Assisted with the entry and tracking of orders to be processed in accordance with both Samsung policies and specific customer agreements.
  • Assisted with global and domestic procurement and sourcing of network components as needed.
  • Maintained multiple Excel tracking/mapping spreadsheets associated with inventory, forecasting, material codes, and purchase orders.
  • Organization and maintenance of the customer purchase order file system.
  • Assisted with the preparation and submission of the project, budget, and investment requests.
  • Monitored sell-through, inventory, and material movements for all assigned products.
  • Ad hoc assignments, as requested.

Project Controls Lead

SBA Communications
10.2012 - 12.2013
  • Responsible for data management and reporting of project-specific information, including project tracking, financials, and administrative and information support for the Clearwire project.
  • Retrieved data from a generic construction database.
  • Combined multiple spreadsheets and reports to produce a summary.
  • Data entry, sorting, and comparison.
  • Data/project reporting to management.
  • Participated in project conference calls.
  • Assisted with budget and profitability projections.
  • Prepared and tracked purchase orders.
  • Additional project coordination and support duties, as assigned.

Project Administrator II / Operations Data Analyst

Ericsson
04.2011 - 08.2012
  • Company Overview: Contractor.
  • Provided general support to the end-user community and administrative team for Site Handler (an internal project tracking tool), including assistance and development with data uploads, analysis, and reporting.
  • User account management and setup.
  • Managed and processed imports of mass data into the Site Handler tool.
  • Developed site handler reports and templates.
  • Worked with project managers and their teams to analyze project data to ensure accuracy.
  • Resolved issues for end users: navigation, data integrity, process flows.
  • Developed strong teamwork and customer support skills.
  • Demonstrated well-organized, dependable, and flexible scheduling.
  • Showed independent thinking, self-motivation, creativity, and detail orientation.
  • Focused while multitasking and self-prioritizing with composure, in accordance with changing deadlines, and continuously shifting priorities.
  • Power User in Excel (macros, pivot tables, complex financial formulas).
  • Microsoft Access (queries, reporting), and other DB software.
  • Effectively utilized Word and PowerPoint.

Education

mncm - Wireless Communications

Keller Graduate School of Management
01.2008

b.s. - Technical Management

Devry University
01.2005

Skills

  • Power User in Excel
  • Macros
  • Pivot tables
  • Complex financial formulas
  • Microsoft Access
  • Queries
  • Reporting
  • Word
  • PowerPoint
  • Customer service excellence
  • Payment processing
  • Email correspondence
  • Billing coordination
  • Claims monitoring
  • First call resolution
  • Email communication
  • Customer service
  • Database research
  • Multitasking and organization
  • Task prioritization
  • Time management
  • Phone etiquette
  • Problem resolution
  • Punctuality and reliability
  • Product knowledge
  • Decision-making
  • Complaint handling
  • Relationship building
  • Data entry
  • Issue escalation
  • Product education
  • Verbal and written communication
  • CRM software
  • Call center experience
  • Documentation and reporting
  • Inbound customer service
  • Security verification
  • Adaptability and flexibility
  • Cultural awareness

Timeline

Customer Care Specialist

Careington International
05.2023 - 10.2024

Member Services Coordinator

Recuro / Wellvia
10.2021 - 05.2023

Project Coordinator

Vesper Energy
11.2020 - 05.2021

Financial Administration Analyst IV

WavSys LLC
01.2017 - 11.2020

Senior Project Coordinator

WavSys LLC
01.2017 - 11.2020

Project Coordinator

Kelly Mitchell Group Inc
09.2015 - 12.2016

Order Management Specialist

Adi Worldlink LLC
02.2014 - 06.2015

Project Controls Lead

SBA Communications
10.2012 - 12.2013

Project Administrator II / Operations Data Analyst

Ericsson
04.2011 - 08.2012

mncm - Wireless Communications

Keller Graduate School of Management

b.s. - Technical Management

Devry University

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