Candy Williams
Tempe,AZ
Summary
Dynamic educator with a proven track record at Busy Bees Learning Center, adept in instructional best practices and data analysis. Skilled in fostering student engagement through innovative, inquiry-based learning methods. Recognized for enhancing literacy and cultural awareness, while effectively collaborating with parents and faculty to optimize student outcomes.
Overview
2026
2026
years of professional experience
Work History
Teacher
Busy Bees Learning Center
2025 - Current
- Created lessons and online testing materials to facilitate remote learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Developed and implemented classroom routines to address varying student needs.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Customer Service Representative
All Faith Creamation
12.2022 - 01.2025
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Amazon
03.2022 - 12.2022
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Customers Service
Phoenix Sky Harbor
05.2020 - 08.2022
- Provided professional services and support in a dynamic work environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Goodwill
09.2019 - 05.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
No Degree -
Millennium High School
Goodyear, AZSkills
- Instructional best practices
- Data analysis
- Social-emotional learning training
- Inquiry-based learning
- Alternative learning methods
- Group learning mechanics
- Student engagement
Timeline
Customer Service Representative
All Faith Creamation
12.2022 - 01.2025
Customer Service Representative
Amazon
03.2022 - 12.2022
Customers Service
Phoenix Sky Harbor
05.2020 - 08.2022
Sales Associate
Goodwill
09.2019 - 05.2020
Teacher
Busy Bees Learning Center
2025 - Current
No Degree -
Millennium High School