Candyce Jacobs
Albuquerque,NM
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
29
29
years of professional experience
Work History
Emergency Communications Supervisor
Bernalillo County
01.2007 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Participate in the interview and selection process for new hires.
- Develop and recommend work schedules and training needs for shift personnel.
- Maintain payroll and overtime records, to include overtime scheduling and authorizing use of annual leave.
- Oversee the dissemination of information maintained in available local and National Crime databases.
- Assist the Operations Coordinator with daily and/or routine upkeep of CAD, Vesta, NCIC terminal and other equipment and systems as they relate to the operational needs of the facility.
- Serve as the backup Records Custodian for Transparency Requests made by the public.
- Responsible for imposing discipline on employees as appropriate.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Clerk
Albuquerque Public Schools Administration
07.2005 - 01.2007
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with the public by phone, email, or in-person to provide information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Lead Casino Floor Attendant
Isleta Casino & Resort
04.2003 - 06.2005
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted supervisor with feedback for employee performance duties.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Assisted in reducing safety hazards through diligent inspection and maintenance of all floor areas.
- Collaborated with team members to ensure efficient completion of daily tasks, such as restocking, cleaning, and organizing displays.
- Boosted customer engagement by participating in promotional events and effectively communicating special offers or discounts.
- Mitigated potential customer complaints by proactively addressing concerns or issues related to casino machines before they escalated further.
- Enhanced customer satisfaction by maintaining a clean and organized floor environment.
Bakery Assistant
Albertsons Supermarket
04.1999 - 03.2001
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
Store Manager
Baskin Robbins Franchisee
02.1995 - 03.1999
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Criminal Justice
Central State University
Wilberforce, OH12.2022
Associate of Science - Criminal Justice
Eastern Gateway Community College
Steubenville, OH12.2020
High School Diploma -
Rio Grande High School
Albuquerque, NMSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Discipline
- Operations Management
- Project Management
- Policy Enforcement
Timeline
Emergency Communications Supervisor
Bernalillo County
01.2007 - Current
Clerk
Albuquerque Public Schools Administration
07.2005 - 01.2007
Lead Casino Floor Attendant
Isleta Casino & Resort
04.2003 - 06.2005
Bakery Assistant
Albertsons Supermarket
04.1999 - 03.2001
Store Manager
Baskin Robbins Franchisee
02.1995 - 03.1999
Bachelor of Science - Criminal Justice
Central State University
Associate of Science - Criminal Justice
Eastern Gateway Community College
High School Diploma -
Rio Grande High School