Summary
Overview
Work History
Skills
Timeline
Generic

CANDYCE NORRIS

Milton Frwtr,Oregon

Summary

Aligning with a progressive and growing company, where my administrative skill set and personal career aspirations will be mutually beneficial.

Overview

19
19
years of professional experience

Work History

Style/ Break-out Expert

Target
Beaverton, OR
10.2020 - 01.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Organized high levels of inventory and disbursed to correct departments

Warranty Administration

Landmark Ford
Tigard, OR
06.2018 - 02.2020
  • Organized claims paperwork and booked appointments with customers.
  • Liaised with customers, addressed inquiries, handled requests and answer billing questions to provide outstanding customer care. Closed all repair orders, checking for accuracy of labor and parts.
  • Booked all cash and warranty repair orders.

THYSSENKRUPP MATERIAL/COPPER & BRASS SALES
Portland, Oregon
10.2017 - 03.2018
  • Responded to sales calls, faxes, and e-mails, followed up on quotes for all material, such as aluminum, copper, brass and stainless steel.
  • Processed sales orders.
  • Reviewed product inventory and report concerns to purchasing/ management.
  • Provided excellent customer service.

Service Admin

RON TONKIN CHRYSLER JEEP DODGE RAM FIAT
Gladstone, Oregon
03.2014 - 08.2017
  • Worked closely with front-end staff to assist customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Service Director for remediation.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer's issues.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Answered phone calls to assist customers with questions and scheduling service.

Service BDC Manager

INNOVATIVE DEALER MARKETING
Olympia, Washington
07.2011 - 03.2014
  • Rental / Loaner Car Manager, internal and external billing, updating repair orders, cashiering, parts invoice scanning, till balancing, and daily deposits.
  • Billing automotive dealerships for aftermarket products and installation, inventory management, installation scheduling, warranty claims, shipping and receiving, office staff scheduling, and general office management.

Branch Coordinator / Inside Sales / Quality Inspector

TMX AEROSPACE
Kent, Washington
10.2005 - 07.2011
  • International and domestic shipping, custom invoicing, bills of lading, vendor scheduling, trucking manifests, first article inspections, material measurement, and averaged 250+ sales order entries daily.

Skills

  • ADP (CDK) Packaging Deals
  • MS Excel Warranty Claims
  • Internal Billing Cashiering
  • External Billing Employee Scheduling
  • Warranty Billing Service Client Check-In
  • Service Appointment Scheduling Service Client Check-Out
  • Service BDC Inputting Service Contracts
  • ADP
  • Automotive
  • Billing
  • Cashiering
  • Contracts
  • Client Check-Out
  • Client
  • Excellent customer
  • Service
  • Faxes
  • General office
  • Inventory
  • Management
  • Inventory
  • Invoicing
  • MS Excel
  • Office
  • Packaging
  • Purchasing
  • Receiving
  • Sales
  • Scanning
  • Scheduling
  • Shipping

Timeline

Style/ Break-out Expert

Target
10.2020 - 01.2025

Warranty Administration

Landmark Ford
06.2018 - 02.2020

THYSSENKRUPP MATERIAL/COPPER & BRASS SALES
10.2017 - 03.2018

Service Admin

RON TONKIN CHRYSLER JEEP DODGE RAM FIAT
03.2014 - 08.2017

Service BDC Manager

INNOVATIVE DEALER MARKETING
07.2011 - 03.2014

Branch Coordinator / Inside Sales / Quality Inspector

TMX AEROSPACE
10.2005 - 07.2011

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CANDYCE NORRIS