Candyce Powell
Visalia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Nurses Aide
Bayside Manor Assisted Living
Keansburg, New J
06.2011 - 05.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Kept accurate records of patients' care, condition and progress.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Residential House Manager
Developmental Services Of New Jersey
Lakewood, NJ
09.2005 - 07.2010
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Managed all intake and discharge paperwork and procedures for residents.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Customer Service Representative
Dealer Services
Lakewood, NJ
08.2003 - 09.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Cashier
Shop Rite Food Market
Lakewood, NJ
11.2001 - 08.2003
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
- Completed file maintenance log for price discrepancies.
Education
Diploma - General Studies
Lakewood High School
Lakewood, NJ06.2003
Skills
- Emotional and Social Support
- Activities of Daily Living (ADL) Support
- Documenting Behaviors
- Companionship and Emotional Support
- Medications Familiarity
- Responding to Emergencies
- Dementia and Alzheimer's Knowledge
- Medical Recordkeeping
- Basic Life Support
- First Aid Certification
- Quality Patient Care
- Infection Prevention and Control
- ADLs Assistance
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Call Documentation
- Answering Customer Questions
- Call Transfers
- Inbound and Outbound Calling
- Document and Records Management
- Online Chat
- Livechat Messaging
- Billing Adjustments and Refunds
- Skilled in Microsoft Office
- Call Volume and Quality Metrics
Timeline
Nurses Aide
Bayside Manor Assisted Living
06.2011 - 05.2021
Residential House Manager
Developmental Services Of New Jersey
09.2005 - 07.2010
Customer Service Representative
Dealer Services
08.2003 - 09.2005
Customer Service Cashier
Shop Rite Food Market
11.2001 - 08.2003
Diploma - General Studies
Lakewood High School
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