Candyce Rhead
Vineyard,UT
Overview
7
7
years of professional experience
Work History
Enrollment Specialist
EMI Health
Murray, UT
08.2020 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained accurate records of customer interactions and transactions.
- Investigated discrepancies between actual charges and expected premiums.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Greeted customers and provided prompt, courteous service.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Verified accuracy of customer data entered into the system.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Researched relevant policy information to answer customer questions.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Participated in team meetings and contributed to team goals and objectives.
- Addressed and escalated complex customer issues to management, when necessary.
- Navigated computer system to look up customer information and update policies.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Processed insurance policy changes and updates accurately and efficiently.
- Resolved billing disputes and processed payments and refunds as required.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Precisely calculated refunds, premiums, and adjustments.
- Organized information by using spreadsheets, databases or word processing applications.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
Client Relations Representative
O.C. Tanner
Salt Lake City, UT
07.2019 - 08.2020
- Assisted many fortune 500 companies with their Service Awards Programs
- Assisted clients by phone, email and company chat program
- Front line help for clients
- Processed orders
- Order management, status, order returns or changes
- Position required the ability to multi-task, while providing excellent customer service
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers through phone, email and company chat conversations.
- Improved customer satisfaction by finding creative solutions to problems.
Patient Service Representative
Intermountain Healthcare
Bountiful, UT
07.2018 - 07.2019
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointment and procedures.
- Utilized customer service skills and detailed system knowledge to support clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Referred patients to appropriate professionals and services.
- Documented and managed patient information.
- Answered patient questions and fielded complaints.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Used knowledge of medical terms.
Client Care Professional
Bear-O Care
Riverton, UT
- Worked with individuals with multiple disabilities and their families.
- Assist clients with feeding, hygiene, fine and gross motor skills, positioning and other activities of daily living.
- Improved operations by working with team members and customers to find workable solutions.
Patient Service Representative
The Heart Center, St.Mark's
Salt Lake City, UT
- Cross-trained on check in, insurance verification and check out, scheduling roles in order to provide skilled back-up for customer-facing teams.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointment and procedures.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including insurance verification and scheduling procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CNA
Primary Children's Hospital
Salt Lake City, UT
- Measure patient vital signs; including temperature, blood pressure, pulse rate, blood sugar levels and respiration.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- NG tube and G- Tube feedings, Nasal and tracheostomy suctioning, Tracheostomy and G-Tube care.
- Record patient health concerns and maintain reports for nurses to review.
- Perform safety techniques, including CPR and first aid, in emergency situations
- Used knowledge of medical terms.
- Used mobility devices and equipment to transport patients.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and assisted with feeding.
- Attended to patients, continuously checking on needs and maintaining high standards of patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Education
High School Diploma -
Alta High School
2006
Skills
- Computer knowledge
- Secretarial phone skills
- Appointment confirmation
- Scheduling appointments
- General understanding of medical terminology
- Client-focused
- Results-oriented
- Strong desire to learn and face new challenges
- Ability to prioritize assignments and multi-task
- Knowledge in programs such as Salesforce, inContact, ADP Advantage and Outlook
- Customer service
- HIPAA compliance
- Attention to detail
- Compassionate care
- Problem resolution
- Effective communication
- Inter-department collaboration
- Research and due diligence
- Professionalism
- Verbal and written communication
- Analytical thinking
References
Debbie Lewis
O.C. Tanner
debbie.lewis@octanner.com
801-718-6318
Lacie Norman
Intermountain Healthcare
lace_13@hotmail.com
435-225-4606
Trudi O'Brien
Bear'O Care
trudi@bearocare.org
801-604-3203
Timeline
Enrollment Specialist
EMI Health
08.2020 - Current
Client Relations Representative
O.C. Tanner
07.2019 - 08.2020
Patient Service Representative
Intermountain Healthcare
07.2018 - 07.2019
Client Care Professional
Bear-O Care
Patient Service Representative
The Heart Center, St.Mark's
CNA
Primary Children's Hospital
High School Diploma -
Alta High School
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