Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candyce Rodgers

Atlanta,GA

Summary

Top performing Analyst, brings high-level business acumen and superior qualitative and quantitative analysis skills. Champions operational improvements to drive productivity and reduce risk. Meticulous critical thinker with dedication to data quality and security.

Overview

10
10
years of professional experience

Work History

Credit Verification Analyst

Goldman Sachs
09.2022 - Current
  • Performs consumer loan processing while ensuring compliance according to policies and guidelines.
  • Verifies income and review credit reports to determine approval process for loan applicants.
  • Manages over 80 loan applications per week, ensuring decisions are made for each application within 24 to 48 hours.
  • Communicates loan decisions to customers via phone and email to resolve pending applications and cases.
  • Provides support to customers across multiple channels including web, IVR, email, and Salesforce.
  • Identifies and recommends workflow enhancements to maximize productivity and team performance.
  • Prepares detailed, independent analysis on individual credits in adherence with established credit review procedures and regulatory guidance.
  • Periodically manage and lead industry reviews, guiding review team to meet key milestones.
  • Effectively aggregate, document, and communicate findings.
  • Evaluates adequacy of analysis completed by Credit Risk including, accuracy of credit ratings, timeliness of any rating changes, identification of potential credit weaknesses, and adherence to applicable policies and procedures, laws and regulations.
  • Performs ongoing surveillance of assigned industry sectors, staying informed of trends / credit-related activities and identifying emerging risks.
  • Prepares quarterly reports assessing industry portfolio's overall risk.

Onboarding Specialist

Insight Global (Contract)
01.2022 - 09.2022
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Managed onboarding process for new employees including background checks, drug screening, client specific documents, entering employee data into Workday, and work authorizations.
  • Maintained service agreements, supplier manuals, and other governing documents for compliance needs.
  • Took ownership of credentialing process, ensuring up to date data for each provider in databases and timely completion of Primary Source Verification and renewal of licenses and certifications.
  • Implemented training processes regarding client requirements to ensure proper support of accounts.
  • Executed wide range of HR Information Systems, data bases, and retrieval methods to provide data for reporting purposes.

HR Operations Specialist

Paramount (Contract)
07.2021 - 01.2022
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Provided retention support for clients by serving as liaison between client and prospective candidates.
  • Collaborated with managers to identify and address employee relations issues.
  • Handled employee queries about payroll and tax information or onboarding procedures.
  • Formulated and implemented policies on departmental workflow.
  • Ensured recruitment of competent individuals throughout organization.
  • Conducted in-depth investigations into employee complaints, misconduct, and allegations, ensuring HIPAA confidentially and fairness.
  • Improved inter-departmental and interdepartmental employee relations.
  • Assured HR department follows best practices and has satisfactory outcomes.
  • Ensured compliance with all labor laws and regulations, including minimum wage and leave laws; conducts preliminary research on new laws and regulations.
  • Educated employees on leave processes and procedures; ensures compliance with all State and Federal laws as it relates to FMLA, ADA, Short-term and Long-term Disability and other leave and accommodation issues.

HR Operations Specialist

Randstad (Contract)
07.2019 - 07.2021
  • Supported execution of all HR transactions and administration, such as payroll processing, benefits administration, regulatory compliance, and onboarding and offboarding activities.
  • Maintained regular HRIS input by collecting relevant employee lifecycle information, such as personal data, contract terms, and benefits and compensation details.
  • Defined and implemented internal HR practices that secure compliance with labor laws.
  • Troubleshooted workforce issues concerning employees and management to ensure positive employee relations.
  • Supported recruitment by participating in job ad posting, candidate selection, and interviewing.
  • Contributed to onboarding and offboarding efforts—create frameworks for educational sessions for new hires and feedback and exit interviews for terminated employees.
  • Verified accuracy and completeness of all personnel data, including NDAs, compensation, and employment contracts.
  • Oversaw annual review of HR policies and processes to ensure accuracy and up to date, as well as comply with all applicable federal, state, and local laws and regulations.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to to legal requirements.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.

Compliance Team Lead

State Farm
10.2013 - 07.2019
  • Maintained current knowledge of federal and state insurance laws and regulations affecting management, operations, and product offerings of State Farm.
  • Created and maintained compliance policies, procedures, forms, and notifications.
  • Reviewed new and/or expanded products and services and perform regulatory research.
  • Reviewed and performed account risk ratings and trend analyses.
  • Communicated new and updated compliance standards to team to ensure policies and procedures were followed with accuracy.
  • Demonstrated excellent leadership and staff management best practices.
  • Managed team projects and facilitated meetings for planning, tracking, and reporting on deliverables.
  • Increased workflow by leading internal retention committee that provided feedback on implementing new operational processes.
  • Verified consistency in quality planning, quality control, quality insurance and quality improvement.

Education

Bachelor of Science- Sociology -

Georgia State University
Atlanta, GA
12.2020

Skills

  • HR Operations & Administration
  • Candidate Sourcing and Recruiting
  • New-Hire Onboarding and Training
  • Employee Benefits Fundamentals
  • Weekly Reporting and Presentations
  • Applicant Tracking Software, Boolean Search
  • SmartBen, GENESYS, SABA, LexisNexis, TLOxp, Intellicheck, IDology
  • Database Management System, PeopleSoft
  • Workday, Salesforce, SAP, iCIMS, Schedule Management
  • Microsoft Suite (Word, Excel, Outlook, Access, PowerPoint, Teams), SharePoint, Google Suite (Gmail, Google Calendar, Meet, Chat, Sheets, Docs)
  • Adobe Pro, DocuSign, Oracle, First Advantage, BlueSky, ComTrak, Wanderly, ATLIS, Estaff360
  • HIPAA Privacy

Timeline

Credit Verification Analyst

Goldman Sachs
09.2022 - Current

Onboarding Specialist

Insight Global (Contract)
01.2022 - 09.2022

HR Operations Specialist

Paramount (Contract)
07.2021 - 01.2022

HR Operations Specialist

Randstad (Contract)
07.2019 - 07.2021

Compliance Team Lead

State Farm
10.2013 - 07.2019

Bachelor of Science- Sociology -

Georgia State University

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Candyce Rodgers