CANDYCE SCHWING
Texas City,TX
Summary
Detail-oriented career professional with a proven track record of success in managing multiple tasks with ease while ensuring the accuracy of all duties performed.
Overview
9
9
years of professional experience
Work History
Human Resources Generalist
MRC Global
09.2024 - Current
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
People Lead (HR Manager)
Walmart
06.2019 - Current
- Responsible for the weekly creation of store schedules for more than 300 employees, according to staffing and budget needs
- Guarantee regulatory compliance through diligent adherence to industry standards, guidelines, and company policies
- Provide constructive feedback on performance and areas of opportunity through coaching and career training
- Supply attention to detail while creating and preserving personnel records while maintaining confidentiality at all times
- Facilitate cross-functional collaborations with other departments to identify product knowledge gaps and implement necessary process improvements to achieve organizational objectives
- Payroll
- Timesheets
- Reporting
- Data Entry
- File Maintenance
- Scheduling
- Professional Training & Development
- Human Resources
- Phone Etiquette
- Email Correspondence
Customer Service
Walmart
06.2016 - 06.2019
- Proactively anticipate client needs to guide customers through personalized recommendations with a high level of product knowledge
- Exude a calm and professional demeanor while responding to escalated issues and determining the appropriate next steps to resolve them
- Regularly analyze reports, collect customer feedback, and identify strategies to enhance customer experience
- Oversee the daily tasks of the staff team and assign responsibilities to optimize performance and exceed productivity goals
- Create and nurture strategic working relationships with customers, staff team, and management to provide support and quality solutions to major issues
Education
Bachelor of Science - Business Administration w/ Concentration in Human Resource Management
Southern New Hampshire University
Associate of Arts - General Studies
College of The Mainland
Skills
- Workday
- Microsoft Office Suite
- Strategic Planning
- Meeting Facilitation
- Conflict Resolution
- Documentation
- Task Delegation
- Performance Metrics
- Onboarding
- Employee Engagement
- Cross-functional Collaborations
- Payroll
- Timesheets
- Reporting
- Data Entry
- File Maintenance
- Scheduling
- Professional Training & Development
- Human Resources
- Phone Etiquette
- Email Correspondence
Timeline
Human Resources Generalist
MRC Global
09.2024 - Current
People Lead (HR Manager)
Walmart
06.2019 - Current
Customer Service
Walmart
06.2016 - 06.2019
Bachelor of Science - Business Administration w/ Concentration in Human Resource Management
Southern New Hampshire University
Associate of Arts - General Studies
College of The Mainland
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