Summary
Overview
Work History
Education
Additional Information
Timeline
Candyce Shelton

Candyce Shelton

Healthcare support
Interlochen,Mi

Summary

Dynamic healthcare professional with extensive experience at Munson Medical Center, excelling in patient care and administrative tasks with diverse knowledge and skills from years of successful work in various hospital departments. Proven ability to enhance workflow efficiency. Skilled in EHR use and critical thinking, fostering a collaborative environment to support patient success.

Substantial background in unit operations and care. Skilled in managing equipment, maintaining records, and ensuring safety protocols. Known for reliability, technical acumen, and effective problem-solving. Professional, responsive and diligent in support of team mates.

Overview

28
28
years of professional experience

Work History

Home Care Provider

Self Employed
05.2010 - Current


  • Assisted patient with dressing, grooming and feeding needs, helping adapt to mobility restrictions.
  • Assisted patient by handling daily chores and errands and transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Stayed in hospital with patient providing all daily care needs and feeding.
  • Accompanied patient to in-house therapies 7 days per week.
  • Maintained contact with friends and family for patient.
  • Interacted with hospital staff to learn and advocate for patient success.
  • Researched therapies that may be helpful to patient's healing and quality of life.
  • Provided support as non professional case manager for several years in addition to direct care responsibilities.
  • Advocated for patient's completion high school education with help upon discharge.
  • Coordinated therapy as an outpatient 5 days per week.
  • Provided bridge of care to home-incorporating therapy best practices and monitoring progress.

Unit Tech/unit Clerk/ Float

Coronary Care Unit/cardiac Service Line/ Icu Float
06.1998 - 02.2002
  • Strengthened interdisciplinary teamwork among nurses, physicians, therapists, social workers as a result of efficient collaboration during rounds.
  • Boosted overall operational efficiency within the unit by accurately tracking and updating patient charts, managing inventories, and coordinating appointments.
  • Safeguarded patient privacy through strict adherence to HIPAA regulations when handling sensitive information or discussing case details with other healthcare professionals.
  • Offered support during procedures such as IV insertion, catheter placement, or blood draws, reducing patient discomfort levels.
  • Improved patient safety through diligent observation of changes in condition and prompt reporting to appropriate medical personnel.
  • Streamlined task completion within the unit by prioritizing duties based on urgency, complexity, or time sensitivity.
  • Contributed to unit efficiency by maintaining a clean and organized environment, ensuring proper equipment functionality and availability.
  • Assisted nursing staff with wound care procedures, facilitating timely healing and preventing infections.
  • Facilitated continuity of care by providing thorough shift reports that included detailed information on patient status and any ongoing interventions or concerns.
  • Participated in ongoing professional development opportunities to stay current on best practices and continually enhance skillset.
  • Performed diagnostic tests under the supervision of nursing staff, aiding in accurate diagnosis and treatment planning.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
  • Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
  • Charted vital signs and added telemetry strips to charts.
  • Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
  • Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
  • Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
  • Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.

Scheduler/coder/Insurance Registration

Central SchedulingMunson Medical Center
03.2002 - 12.2003
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
  • Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
  • Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Input data into computer programs and filing systems.
  • Contacted patients to register, verify information and current insurance, and update their pending account. Also provide prep instructions for procedures and verify nature of payer and circumstances to bill correct entity or make payment arrangements with patient.
  • Used data interfaces for all government private insurances or contacted via phone to verify insurance and coverage of procedure for each patient. If no payer showing, contact to arrange payment or reschedule/ cancel as appropriate and requested by patient. Notified ordering physician of cancellation or change.
  • Used several different systems specific to scheduling, insurance, and account registration. Multi site multi department scheduling.

Med Tech/secretary

Infusion Clinic Munson Medical Center
01.2006 - 12.2006
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to treatment rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up sterile field, supplies and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Chart building for patients scheduled for the day.
  • Ran for delicate drugs and blood products as needed for procedures and emergent care.

Secretary/surgical Desk Support/fill-in Float Supp

Operating Room/procedure RoomMunson Medical Center
01.2004 - 12.2005
  • Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
  • Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
  • Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
  • Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
  • Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
  • Addressed discrepancies in data entry tasks promptly and accurately to maintain the overall quality of medical information.
  • Increased operational efficiency within department through active participation in periodic process improvement meetings aimed at refining work procedures.
  • Managed and organized documents for data entry tasks.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
  • Provided breaks, vacation, sick time coverage for waiting room reception
  • Provided breaks, vacation, sick time coverage for in OR surgical desk.
  • Prepared pre-op records charts and distributed to staff at patient arrival in OR preop area.
  • Prepared paper hard copy of daily surgical schedule as directed by training staff. Updated paper hard copy as pertinent to patient times to OR, special notes, changes to staff, inter departmental contacts and requests in support of surgery goals such as cray and lab services.
  • Dressed out daily to surgical scrub attire as required by enclosed department protocol.
  • Carried dedicated pager to be available in all areas of responsibility.
  • Maintained desk area with private extension and assigned computer.
  • Use of multiline phone for prioritizing and transferring calls

Unit Service Aid

Med/surg/dialysis Unit Munson
04.1997 - 05.1998
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.

Education

Bachelor Of Arts - Nursing

Northwestern Michigan College, Traverse City, MI

Additional Information

My husband of 24 years and I have adopted special needs children in addition to raising our own and caring for one of our own that suffered a traumatic brain injury more than a decade ago. I have leveraged my work experience and networked colleagues in support of his care and progress along with managing care for my two other special needs children. I have long standing great relationships with the current staff that support our family thru the care given to our children. All the interactions I have with allied health, medical professionals, care takers have bestowed consistent compliment and even wonderment at our ability to provide such exceptional care and support to our children. It is a point of pride for us and a comfort of course to do so. I feel this experience is a good reflection of my work ethic and ability to network resources successfully while providing discernment and protection of our families needs and vulnerabilities.

Timeline

Home Care Provider - Self Employed
05.2010 - Current
Med Tech/secretary - Infusion Clinic Munson Medical Center
01.2006 - 12.2006
Secretary/surgical Desk Support/fill-in Float Supp - Operating Room/procedure RoomMunson Medical Center
01.2004 - 12.2005
Scheduler/coder/Insurance Registration - Central SchedulingMunson Medical Center
03.2002 - 12.2003
Unit Tech/unit Clerk/ Float - Coronary Care Unit/cardiac Service Line/ Icu Float
06.1998 - 02.2002
Unit Service Aid - Med/surg/dialysis Unit Munson
04.1997 - 05.1998
Northwestern Michigan College - Bachelor Of Arts, Nursing

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Candyce SheltonHealthcare support