Candy I. Bailey
Memphis,TN
Summary
Dedicated server of 3+ years with excellent communication, customer service, time management, and computer skills. Expertise in personnel development and team collaboration. Adaptable and works efficiently in a fast-paced environment while maintaining a positive attitude and a friendly demeanor. Always willing to take on added responsibilities to meet company goals and utilize competitiveness in restaurant sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Huey's
05.2022 - Current
- Served multiple large parties food and beverages simultaneously with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Bartender
Olive Garden
10.2020 - 10.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Attended company and restaurant required trainings and meetings, improving skills
- Exercised focus and concentration to keep track of tables and remember orders
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs
- Developed training procedures and program curriculum to support corporate objectives
- Developed executive potential among employees in lower- level positions
- Collaborated with management to periodically review and update training program objectives
- Developed alternative training methods if expected improvements are not seen
- Warmly great guests, anticipate needs, and remain available throughout the dining experience
- Listened to customer concerns and complaints and quickly rectified issues
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
Server Trainer
Olive Garden
12.2020 - 10.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Stocker/Cashier
PetSmart
08.2020 - 10.2020
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Food Runner/Cashier
Central BBQ
08.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Childcare Assistant
Vollintine Evergreen Neighborhood School
03.2019 - 08.2019
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
Program Leader
Multinational Ministries
09.2016 - 09.2018
- Plan and implement educational activities for children for basic developmental skills
- Instruct children on proper health and personal habits
- Tutor international students in all subjects at an elementary and middle school level
- Plan educational activities to promote and increase academic success in the immigrant and refugee community
- Plan crafts and activities to help youth develop interpersonal and intrapersonal skills
- Communicate with staff and guardians of the children in order to discuss their progress
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Assisted in planning, organizing and implementing program activities in accordance with selected curricula to support program goals and incorporate needs and interests of members.
- Fostered environment to offer choices, incorporate team building and promote sense of belonging and group identity for members.
Education
Associates - Computer Engineering Technology
Southwest TN Community College
Memphis, TN05.2025
Skills
- Computer Proficiency and Microsoft Office
- Customer Service
- POS Terminals
- Alcohol Service
- Data Entry
- Detail Orientated
- Analytical and Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Office Equipment Proficiency
- Insurance Information Collection
Certification
Life and Health Insurance License
ABC Certification
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Huey's
05.2022 - Current
Server Trainer
Olive Garden
12.2020 - 10.2022
Server/Bartender
Olive Garden
10.2020 - 10.2022
Stocker/Cashier
PetSmart
08.2020 - 10.2020
Food Runner/Cashier
Central BBQ
08.2019 - 03.2020
Childcare Assistant
Vollintine Evergreen Neighborhood School
03.2019 - 08.2019
Program Leader
Multinational Ministries
09.2016 - 09.2018
Associates - Computer Engineering Technology
Southwest TN Community College
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