Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Canesha Corbin

Lake City,FL

Summary

Versatile Shift Manager with a proven track record at McDonald's Fast Food Restaurants, excelling in customer service and team leadership. Mastered cash handling and staff development, significantly enhancing team performance and customer satisfaction. Known for exceptional decision-making and mentoring abilities, fostering a cohesive and efficient workplace.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's Fast Food Restaurant
02.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Shift Manager

McDonald's Fast Food Restaurant
04.2012 - 02.2017
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Restaurant Server/ Restaurant Cashier

Sonnys Real Pit BBQ
09.2004 - 09.2009
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Head Cashier

Publix Grocery Store
11.2006 - 04.2008
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.

Restaurant Server / Restaurant Cashier

Old Culter Oyster Co.
06.1998 - 09.2004
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Education

GED -

South Dade Adult Center
Homestead, FL
11.1997

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Handling Customer Complaints
  • Training and mentoring
  • Relationship Building
  • Team Development
  • Delegating Work
  • Mentoring and Coaching
  • Staff Training and Onboarding
  • Staff Development
  • Delegation capabilities
  • Safety Compliance
  • Process Improvements
  • Customer Service
  • Coaching and Mentoring
  • Safety Procedures
  • Team Collaboration and Leadership

Certification

Serve Safe, Coaching for Success, Making Effort Decisions, Safety and Security on Shift, inclusive Leadership, Digital Food Safety, Leading Operations Post Shift, Delegating, Leading Operations During Shift, Engaging Crew on Shift, Leading Operations Pre Shift, Restaurant Work Place Violence Prevention Program, Inclusive Shift Leadership, Making Effort Decisions,

Timeline

Shift Manager

McDonald's Fast Food Restaurant
02.2024 - Current

Shift Manager

McDonald's Fast Food Restaurant
04.2012 - 02.2017

Head Cashier

Publix Grocery Store
11.2006 - 04.2008

Restaurant Server/ Restaurant Cashier

Sonnys Real Pit BBQ
09.2004 - 09.2009

Restaurant Server / Restaurant Cashier

Old Culter Oyster Co.
06.1998 - 09.2004

GED -

South Dade Adult Center

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Canesha Corbin