Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Canesha Mckenzie

Madison,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, discreet, trustworthy, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Branch Operations Leader

Chase Bank
Huntsville, AL
02.2025 - Current
  • Provided guidance on best practices for handling difficult customers or situations.
  • Organized daily workflow to maximize efficiency and productivity.
  • Supervised daily activities of tellers, loan officers, and other personnel.
  • Implemented new operational procedures to enhance customer experience.
  • Reviewed customer account information for accuracy and completeness.
  • Managed inventory levels of cash, supplies, and other resources.
  • Performed routine audits of branch operations to identify areas for improvement.

Business Office Specialist (PRN)

Outpatient Diagnostic Center
Huntsville, AL
06.2024 - Current
  • Maintained current knowledge of laws and regulations governing business office operations.
  • Coordinated patient appointments and maintained appointment schedule.
  • Prepared patient charts prior to visits as well as updated records after each visit.
  • Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
  • Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.

Branch Operations Leader

Cadence Bank
Huntsville, AL
08.2023 - 03.2024
  • Developed and implemented strategies to improve team performance and productivity.
  • Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
  • Provided guidance and support to team members on operational issues.
  • Ensured compliance with organizational policies and procedures.
  • Coached and mentored individuals on professional development goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Maintained positive working relationship with fellow staff and management.

Lead Associate of Operations

JP Morgan Chase
Nashville, TN
02.2022 - 05.2023
  • Analyzed key performance indicators to implement effective strategies for improvement.
  • Assessed company operations to ensure compliance with safety standards.
  • Monitored operations, reviewing records and metrics to evaluate performance.
  • Identified customer needs promptly to enhance service delivery.
  • Maintained positive relationships with staff and management to foster collaboration.
  • Evaluated employee performance, implementing corrective actions to address workflow weaknesses.
  • Coordinated employee schedules based on availability while tracking hours worked.
  • Developed training materials to enhance team performance and compliance adherence.

Senior Universal Banker/Teller Supervisor

BancorpSouth
Memphis, TN
09.2012 - 02.2022
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing
  • Maintained confidentiality of bank records and client information
  • Built and maintained client relationships through quality, personalized interactions
  • Adhered to financial services security and audit procedures
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions
  • Opened new checking and savings accounts for customers

Education

Business Management -

Christian Brothers University
05.2020

Skills

  • Experience in Leadership
  • Team Building
  • Friendly, Positive Attitude
  • Critical Thinking
  • Customer Service
  • Problem Resolution
  • Conflict Resolution
  • Training & Development
  • Quality Assurance Controls
  • Operations Management

References

References available upon request.

Timeline

Branch Operations Leader

Chase Bank
02.2025 - Current

Business Office Specialist (PRN)

Outpatient Diagnostic Center
06.2024 - Current

Branch Operations Leader

Cadence Bank
08.2023 - 03.2024

Lead Associate of Operations

JP Morgan Chase
02.2022 - 05.2023

Senior Universal Banker/Teller Supervisor

BancorpSouth
09.2012 - 02.2022

Business Management -

Christian Brothers University

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