Caneshia Cohen
RALEIGH,NC
Summary
Proven leader and effective communicator, adept at problem-solving and conflict resolution, significantly enhanced client satisfaction at Clearme. Skilled in upselling and brand promotion, I spearheaded operational improvements and team productivity enhancements, demonstrating a strong ability to multitask and manage time efficiently.
Overview
12
12
years of professional experience
Work History
Sales Ambassador
Clearme
11.2023 - 01.2025
- Enhanced client satisfaction by consistently exhibiting an engaging and proactive attitude.
- Delivered exceptional first impressions to enhance overall guest experience.
- Contributed to refining operational policies, boosting service efficiency.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Supervisor
Southeast Airport Services
11.2020 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Minimized accidents through effective implementation of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Human Resources Assistant
MaDukes Southern Cooking
05.2015 - 02.2019
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Customer Service Representative
Amazon
01.2013 - 06.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated conflict resolution expertise by maintaining calm and professionalism during high-pressure circumstances.
- Leveraged extensive expertise to consistently offer superior service to all customers.
- Ensured swift service delivery focused on customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associates - Journalism/Mass Communication
Macon State
Macon, GASkills
- Upselling strategies
- Brand promotion
- Cross-selling
- Problem-solving and conflict resolution
- Customer service and support
- Communication and Interpersonal communication skills
- Multi-tasking and time management
- Team collaboration and leadership
Timeline
Sales Ambassador
Clearme
11.2023 - 01.2025
Supervisor
Southeast Airport Services
11.2020 - 02.2023
Human Resources Assistant
MaDukes Southern Cooking
05.2015 - 02.2019
Customer Service Representative
Amazon
01.2013 - 06.2015
Associates - Journalism/Mass Communication
Macon State
Similar Profiles
ALI JAMMOULALI JAMMOUL
Sales Ambassador at ClearmeSales Ambassador at Clearme
Victor KanamaVictor Kanama
Sales Ambassador at ClearmeSales Ambassador at Clearme
Billy Joe Maligaya CuajuncoBilly Joe Maligaya Cuajunco
Ambassador at ClearmeAmbassador at Clearme