Caneshia Cottrell
Century,FL
Summary
Financial service professional with trained experience in loan processing, customer service, and cross-selling within banking environments. Possesses experience in risk assessment and fraud mitigation, complemented by strong analytical abilities and attention to detail. Proficient in Microsoft Office and adept at effective communication, demonstrating sound judgment and integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Pen Air Live Teller
Pen Air Credit Union
04.2019 - 02.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed member transactions promptly, minimizing wait times.
- Disbursed cash accurately while maintaining security of cash drawers.
- Assisted members with transaction requests, focusing on accuracy and fraud risk awareness.
- Resolved issues within authority, demonstrating sound judgment and integrity in financial decision-making.
- Maintained member account information, ensuring data accuracy and security, key for fraud prevention.
- Maintained accurate records of member transactions in line with bank procedures.
Financial Sales Representative
Texans Credit Union
03.2017 - 06.2017
- Originated, processed, and disbursed loans, demonstrating risk assessment in financial transactions.
- Cross-sold financial products based on member needs, indicative of strong account review capabilities.
- Responded to member requests and concerns, highlighting problem-solving and communication skills.
- Evaluated risks using underwriting rules, showing an aptitude for detailed financial analysis.
- Implemented initiatives to improve member satisfaction and increase repeat business.
Member Service Representative II/ MLO
Navy Federal Credit Union
09.2015 - 08.2016
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Responded to member calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse memeber questions.
- Counseled members on mortgage and equity loan products, employing analytical skills for financial advice.
- Demonstrated basic research and analytical skills in assessing member needs and offering solutions.
- Cross-sold products and services, focusing on financial well-being and risk mitigation for members.
- Worked accurately with numbers, key for identifying discrepancies and potential fraud risks.
Member Service Representative
Navy Federal Credit Union-Heritage Oaks
09.2014 - 05.2015
- Opened member accounts and provided deposit and withdrawal receipts.
- Educated and engaged member's with new bank products and services.
- Maintained and managed customer files and databases.
- Provided accurate responses to member inquiries, ensuring first-call resolution with a focus on detail.
- Performed duties requiring diligent attention to financial transactions, crucial for fraud detection.
- Executed account requests with precision, essential for maintaining secure financial operations.
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FL06.2010
Skills
- Fraud Detection
- Financial Advising
- Account Updating
- Regulatory Compliance
- Cash Handling
- Drawer Balancing
- Rapid 10-Key Data Entry
- Customer Relationship Building
- Cash Handling and Management
- Cash Counting
- Compliance, Banking Laws, and Regulations
- Loans
- Strong Work Ethic
- Exceptional Customer Service
- Excellent Time Management Skills
- Banking
- Approachable
- Positive
- Consumer Banking Specialist
- Rapid Data Entry Skills
- Financial Services
- Relationship Building and Management
- Telephone and Email Etiquette
- Fraud Prevention
- Dispute Resolution
- Activity Monitoring
- Verbal and Written Communication
- Transaction Review
- Effective Communication
Timeline
Pen Air Live Teller
Pen Air Credit Union
04.2019 - 02.2023
Financial Sales Representative
Texans Credit Union
03.2017 - 06.2017
Member Service Representative II/ MLO
Navy Federal Credit Union
09.2015 - 08.2016
Member Service Representative
Navy Federal Credit Union-Heritage Oaks
09.2014 - 05.2015
High School Diploma -
West Florida High School/Technical
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