Canice Howard

• Create and deliver educational and recreational programs to enhance the quality of life of seniors in the community.
• Supervise multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Develop surveys and engagement tactics to monitor program effectiveness, leading to an increase of participation and organization awareness and success
• Train and supervise staff on how to use cloud-based software database and delegate duties for large-scale projects, and monitor their performance.
• Track membership and program attendance to produce monthly reports for the department director and perform upgrades to demonstrate growth projections.
• Develop creative marketing materials, social media content, and publications to increase organization's awareness in the community.
• Act as second-tier technical resource for helpdesk and assisted with answering technical questions while customizing curriculum and course content to educate seniors about technology.

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• Efficiently processed and streamlined applications to ascertain eligibility for public assistance programs.
• Maintained heavy caseload of approximately 25 cases by utilizing effective time management and organizational skills.
• Engaged in departmental meetings to address technical and end-user challenges encountered by case workers and clients resulting in production improvement and efficiency.
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.

• Successfully assisted clients with accessing social services and benefits by providing information about welfare programs and community resources.
• Processed applications and followed strict procedures to keep sensitive data confidential.
• Assisted supervisor with implementing policies and procedures to suit department goals and enhance case production.
• Communicated with supervisor regarding issues related to case management and customer service.
• Interviewed applicants via phone and in-person for services and supported application completion as necessary.
• Prepared pertinent information documents from clients for review and completion by case workers, supporting and adhering to the application process.

• Designed and facilitated a wide variety of cultural an performing arts activities to stimulate interest, involvement, and engagement for students between ages of 6 and 13.
• Organized and managed program development from conception through successful execution.
• Collaborated effectively in a team environment, offering support and guidance to team members during unforeseen and intricate challenges.
• Scheduled and supervised staff meetings to discuss new ideas and collaborate with school faculty on coordinating new programs.
• Cultivated connections and strong student rapport to foster engagement and increase participation.

• Responsible for the development of youth activities to enhance life quality and self-esteem of students in grades K-8th.
• Successfully interacted with a diverse student population, overcoming challenges related to cultural and language barriers.
• Participated in the daily management of an afterschool program, overseeing students and ensuring adherence to State policies.
• Monitored program performance and outcomes for successful delivery of services.