Caniece Lewis
VVIP Cabin Attendant
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
VVIP Cabin Attendant
Flight Services International
06.2022 - Current
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight experience.
- Managed inflight emergencies by following established procedures and working closely with crew members.
- Handled customs and immigration documentation efficiently, ensuring compliance with international regulations and requirements.
- Adhered strictly to FAA regulations regarding security measures throughout all stages of the flight journey.
Assistant manager
Cakes by Candy C.C.
02.2021 - 12.2023
- Direct and manage client accounts
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience While implementing safety measures and guidelines
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Guest Experience Specialist/ Game Guide
The Escape Game
09.2020 - 02.2021
- Assisted 100+ guest a day
- Coordinated with colleagues and maintenance teams to ensure timely availability and high-quality standards.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed reservation system efficiently, effectively handling booking modifications or cancellations as needed.
- . Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
Head/Banquet Server
Pappasito's Cantina
01.2019 - 08.2019
- Knowledge of Food Service Regulations
- Precise and effective verbal and written communication
- Attended to 50+ guest a shift
- Maintain positive and high energy levels in stressful environments
- Maintained a safe working environment by adhering to strict sanitation guidelines and safety protocols during banquet operations.
- Contributed to successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
- Demonstrated flexibility in adapting to last-minute changes, including guest count adjustments, menu modifications, or event schedule alterations.
Education
University of Houston - Computer information Systems
University of Houston
Houston, TX 08.2019 - Current
Graduate - undefined
Young Women's College Preparatory Academy
Houston, TX 08.2012 - 5 2019
Skills
- Customer service
- Hospitality
- International passport holder
- Verbal Communication
- Time management
- Attention to detail
- Conscientious
- Conflict resolution
- Public speaking
- User interface
- Emergency response training
- Exceptional communication
- Personal grooming standards
- Cultural sensitivity
- Security awareness
- Document handling
Strong work ethic
Awards
- Student Council Treasurer
- Class Vice President
- Youth Outreach Chair-women Roy L. Jackson Foundation
- Top Teens of America Member
Timeline
VVIP Cabin Attendant
Flight Services International
06.2022 - Current
Assistant manager
Cakes by Candy C.C.
02.2021 - 12.2023
Guest Experience Specialist/ Game Guide
The Escape Game
09.2020 - 02.2021
University of Houston - Computer information Systems
University of Houston
08.2019 - Current
Head/Banquet Server
Pappasito's Cantina
01.2019 - 08.2019
Graduate - undefined
Young Women's College Preparatory Academy
08.2012 - 5 2019
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