Canieceia Dantzler
West Point,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Minister of Music
Pine Grove MB Church
Starkville, MS
03.2020 - Current
- Enhanced congregation''s spiritual growth by composing and directing diverse musical selections for worship services.
- Developed and implemented a comprehensive music ministry program, resulting in increased participation and engagement from the congregation.
- Collaborated with pastoral staff to plan worship services that aligned with sermon themes and reinforced spiritual messages.
- Mentored and coached volunteer musicians, improving their skills and fostering a sense of community within the music team.
- Recruited new members to the music ministry through targeted outreach efforts, growing the team by 25% over three years.
- Managed budgets and resources effectively, ensuring availability of materials for rehearsals and performances.
- Organized special musical events such as concerts, fundraising galas, and holiday programs to showcase the talents of the music ministry team.
- Coordinated audiovisual equipment needs for all music-related activities, ensuring optimal sound quality during services and performances.
Customer Service Representative
Sitel
Starkville, MS
01.2010 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Phlebotomy
Itawamba Community College
Fulton, MS03.2022
Certification - Medical Office Assistant
East MS Community College
Mayhew05.2012
Skills
- Fundraising experience
- Team building
- Technical Troubleshooting
- Account Management
- Account Updating
- Payment Processing
- Customer Service
- LiveChat
- Documentation and Reporting
- Transcription
- Data Entry
- Written and Oral Communication
Timeline
Minister of Music
Pine Grove MB Church
03.2020 - Current
Customer Service Representative
Sitel
01.2010 - 01.2012
Associate of Applied Science - Phlebotomy
Itawamba Community College
Certification - Medical Office Assistant
East MS Community College