Canieceia Dantzler
West Point,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Minister of Music
Pine Grove MB Church
03.2020 - Current
- Enhanced congregation''s spiritual growth by composing and directing diverse musical selections for worship services.
- Developed and implemented a comprehensive music ministry program, resulting in increased participation and engagement from the congregation.
- Collaborated with pastoral staff to plan worship services that aligned with sermon themes and reinforced spiritual messages.
- Mentored and coached volunteer musicians, improving their skills and fostering a sense of community within the music team.
- Recruited new members to the music ministry through targeted outreach efforts, growing the team by 25% over three years.
- Managed budgets and resources effectively, ensuring availability of materials for rehearsals and performances.
- Organized special musical events such as concerts, fundraising galas, and holiday programs to showcase the talents of the music ministry team.
- Coordinated audiovisual equipment needs for all music-related activities, ensuring optimal sound quality during services and performances.
Customer Service Representative
Sitel
01.2010 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Phlebotomy
Itawamba Community College
Fulton, MS03.2022
Certification - Medical Office Assistant
East MS Community College
Mayhew05.2012
Skills
- Fundraising experience
- Team building
- Technical Troubleshooting
- Account Management
- Account Updating
- Payment Processing
- Customer Service
- LiveChat
- Documentation and Reporting
- Transcription
- Data Entry
- Written and Oral Communication
Timeline
Minister of Music
Pine Grove MB Church
03.2020 - Current
Customer Service Representative
Sitel
01.2010 - 01.2012
Associate of Applied Science - Phlebotomy
Itawamba Community College
Certification - Medical Office Assistant
East MS Community College
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