Canisha Lowe
Charlotte,NC
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance performance.
Overview
10
10
years of professional experience
Work History
Service Center Support
FedEx Freight
09.2021 - Current
- Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight.
- Cultivates and strengthens lasting client relationships using strong issue resolution and dynamic communication skills.
- Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers.
- Assist customers via phone, e-mail and fax inquiries, including but not limited to, tracing shipments, rate quotes, billing and billing or invoicing questions.
- Perform clerical functions, maintaining files, copying, imaging, data entry and answering phones.
- Enter freight shipment information into multiple computer systems to accurately generate freight bills and correct freight bills.
- Train new employees on proper protocols and customer service standards.
Billing Specialist
Maxim Crane Works
10.2022 - 06.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Processed and verified invoices to secure accuracy of billing information.
- Verified credit card expenses
- Updated documentation, reports and spreadsheets with financial information.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
Billing Specialist
Joerns Healthcare LLC.
11.2020 - 07.2022
- Maintained billing accounts for over 60 rental facilities.
- I corresponded via email to handle disputes
- Provided excellent customer service, developing and maintaining client relationships.
- Maintained, reconciled and invoiced portfolio of rental accounts.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
Customer Care Specialist
Piedmont Natural Gas
12.2013 - 10.2020
- Communicated with customers regarding account services, statements, and balances.
- Handled customer inquiries regarding customer bills, payments and gas emergencies.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established new accounts and close accounts
- Setup payment arrangements
- Accepted payments and explained monthly billing charges.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Resolved concerns with products or services to help with retention and drive sales.
Education
No Degree - Microsoft Office Certificate
Fayetteville Technical Community College
Fayetteville, NCNo Degree - Human Resources Development Certificate
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma -
Seventy First High School
Fayetteville, NCSkills
- Excellent communication and interpersonal skills
- Strong attention to detail
- CRM
- Well Organized
- 10 -key
- Web based applications
- Proficient computer skills
- Data entry
- Account Management
- Microsoft Office
- Inbound Phone Call Management
- Administrative and Office Support
Timeline
Billing Specialist
Maxim Crane Works
10.2022 - 06.2023
Service Center Support
FedEx Freight
09.2021 - Current
Billing Specialist
Joerns Healthcare LLC.
11.2020 - 07.2022
Customer Care Specialist
Piedmont Natural Gas
12.2013 - 10.2020
No Degree - Microsoft Office Certificate
Fayetteville Technical Community College
No Degree - Human Resources Development Certificate
Fayetteville Technical Community College
High School Diploma -
Seventy First High School
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