Summary
Overview
Work History
Education
Skills
Timeline
Generic

Canisious N NDE

magerial skills, team leads services and field tech
Forest Lake,MN

Summary

Dynamic professional with extensive experience at Duolingo, excelling in employee training and process improvement. Proven ability to enhance team performance and ensure safety compliance, while delivering exceptional customer service. Skilled in conflict resolution and team leadership, fostering a collaborative environment that drives operational success.

Overview

16
16
years of professional experience

Work History

Crew Trainer

Chipotle Grill
Forest Lake, Minnesota
01.2024 - Current
  • Trained new crew members on food preparation and safety protocols.
  • Ensured compliance with health and safety regulations during daily operations.
  • Coordinated team schedules to optimize staffing and coverage needs.
  • Facilitated ongoing training sessions to improve team skills and efficiency.
  • Monitored food quality and presentation standards during peak hours.
  • Assisted in inventory management and stock rotation for fresh ingredients.
  • Provided exceptional customer service by addressing guest inquiries promptly.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Ensured that all safety protocols were followed during training sessions.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Assisted management in developing strategies to improve customer service standards.
  • Documented performance, safety and customer service needs to improve operations.
  • Planned and delegated group and individual work assignments to trainees.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.

ast team expant

forest
Forest Lake, Minnesota
01.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Been a leader and ensure Im part of each activity.
  • organize meeting and ensure the development of new ideas to the growth of company.

Manager in Charge

Duolingo
dortmont, dortmont
06.2019 - 06.2023
  • Oversaw daily operations to ensure adherence to company policies and standards.
  • Coordinated team schedules to optimize workflow and resource allocation.
  • Led training sessions for new staff on procedures and safety protocols.
  • Implemented process improvements to enhance efficiency in operations.
  • ensure costumers satisfaction
  • maintain and improve sales and advancement.

  • Developed reports on operational performance for senior management review.
  • Analyzed customer feedback data to identify areas of improvement in products or services offered.
  • Identified opportunities for process improvements within the organization.
  • Maintained accurate records of payroll information, attendance logs, time sheets.
  • Reviewed financial statements regularly; identified areas for cost reduction initiatives.
  • Resolved customer complaints in a timely manner; ensured customer satisfaction.
  • Monitored employee job performance, providing feedback and guidance when necessary.
  • Assisted in developing departmental budgets; monitored expenses against budget allocations.
  • Analyzed performance data to identify areas for improvement in service delivery.
  • Ensured compliance with local health and safety regulations at all times.
  • Organized regular team meetings to discuss project progress and address any issues or concerns.
  • Implemented safety protocols at the workplace in accordance with industry standards.

Cashier Manager

santa lucia
campela, faro
02.2010 - 06.2017
  • Supervised cashier team to ensure efficient customer service.
  • Managed cash register operations and maintained accurate records.
  • Trained new cashiers on policies and procedures for smooth onboarding.
  • Monitored inventory levels and coordinated with suppliers for restocking.
  • Conducted regular performance evaluations and provided constructive feedback.
  • Managed and trained cashiers on proper cash handling procedures.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Assisted in the development and implementation of store policies and procedures related to cash management activities.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
  • Developed strategies to increase customer satisfaction and improve operational efficiency.
  • Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Built and maintained working relationships with peers and upper management.

Education

Master of Arts - Dep Arts/ Science

Cyprus International University
Cyprus
06-2022

Skills

  • Employee training
  • Safety compliance
  • Inventory management
  • Customer service
  • Quality control
  • Team coordination
  • Process improvement
  • Conflict resolution
  • Problem solving
  • Scheduling optimization
  • Staff development
  • Team leadership
  • Feedback delivery
  • Leadership abilities
  • Communication skills
  • Performance evaluation

Timeline

Crew Trainer

Chipotle Grill
01.2024 - Current

ast team expant

forest
01.2023 - Current

Manager in Charge

Duolingo
06.2019 - 06.2023

Cashier Manager

santa lucia
02.2010 - 06.2017

Master of Arts - Dep Arts/ Science

Cyprus International University

Similar Profiles

CREATE PROFILE
Canisious N NDEmagerial skills, team leads services and field tech