Overview
Work History
Timeline
Generic

Canisius T. Filibert

Honolulu,HI

Overview

11
11
years of professional experience

Work History

Senior Supervisor

Skyline at Island Colony
, HI
01.2025 - Current
  • Supervised 7 guest service agents including the night auditor for the front desk
  • Monitored duties and procedures to make sure guest service agents followed through
  • Advised the General Manager of behavioral and responsibility changes which need addressing
  • Provided ongoing feedback and changes to hotel room rates through a price grid
  • Responsible for monitoring vendor accounts and updating the aging reports

Front Desk Operations Supervisor

Aqua Skyline at Island Colony Hotel
, HI
01.2018 - 01.2025
  • Processed guest data
  • Responded to guest complaints in the extranets
  • Monitored and supervised guest service agents in checking in and out of AirBnB guests

Night Auditor

Aqua Pacific Monarch
, HI
01.2017 - 01.2018
  • Monitored GSAs daily checked-in guest folios to adjust and correct errors.
  • Primary 2pm to 10pm Shift GSA and weekend relief night auditor
  • Primary night auditor for the hotel.

Guest Service Agent/Relief Night Auditor

Aqua Lotus
, HI
01.2016 - 01.2017
  • Checked in hotel guests and provided customer service for the 2pm to 10pm shift.
  • Processed Night Audit as Relief Night Auditor on weekends

On-Call Front Desk Agent/Night Auditor

Aqua Palms Waikiki
, HI
01.2015 - 01.2016
  • Started as On-Call night auditor
  • Front Desk guest check-in/check-out agent
  • Volunteered at other Aqua properties such as the Aqua Pacific Monarch and the Aqua Ohia.

Timeline

Senior Supervisor

Skyline at Island Colony
01.2025 - Current

Front Desk Operations Supervisor

Aqua Skyline at Island Colony Hotel
01.2018 - 01.2025

Night Auditor

Aqua Pacific Monarch
01.2017 - 01.2018

Guest Service Agent/Relief Night Auditor

Aqua Lotus
01.2016 - 01.2017

On-Call Front Desk Agent/Night Auditor

Aqua Palms Waikiki
01.2015 - 01.2016
Canisius T. Filibert