Summary
Overview
Work History
Education
Skills
Timeline
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Canita Copes

Copiague,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Residential Counselor

Hope For Youth Inc.
Amityville, NY
01.2018 - 06.2020
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Kept abreast of new and developing information in mental health field by training, state exams and professional workshops.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Supported personal needs of residents dealing with diverse conditions.
  • Resolved conflicts and enforced discipline and behavior metrics.
  • Cared for residents by performing daily household tasks i.e., cooking, cleaning, laundry, room check, and practice of emergency evacuation protocol.
  • Assisted residents in adhering to treatment plans, arranging transportation for school, medical appointments and recreational activities.

Customer Service & Sales

The Bountiful Company
Ronkonkoma, NY
04.2015 - 08.2017
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Assisted customers daily via inbound/outbound calls, emails and faxes, addressing inquiries, solving problems and providing product information.
  • Executed direct sales from manufacturers to customers to improve profitability within retail environment.
  • Documented customer interactions using SalesForce to capture data in processing system.

Disaster Relief Customer Service Agent (Contract)

ProSource Technologies
Farmingdale, NY
06.2013 - 06.2014
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Educated customers on company systems, form completion and access to services.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Education

English

Howard University
Washington, DC

English -

Long Island University
Greenvale, NY
05.2016

Skills

  • Case management proficiency
  • Crisis Response
  • Adept at conflict resolution
  • Skilled in intake interviewing
  • Needs assessment
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Customer Account Management
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Computer Proficiency
  • Establishing and Maintaining Customer Relationships
  • Microsoft Office Suite
  • Strong Analytical and Problem Solving Skills
  • Salesforce CRM
  • Invoice Preparation and Processing
  • Time Management
  • Administrative and Office Support

Timeline

Residential Counselor

Hope For Youth Inc.
01.2018 - 06.2020

Customer Service & Sales

The Bountiful Company
04.2015 - 08.2017

Disaster Relief Customer Service Agent (Contract)

ProSource Technologies
06.2013 - 06.2014

English

Howard University

English -

Long Island University

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Canita Copes