Canita Worth
Waxhaw,NC
Summary
Accomplished Business Office Manager with a proven track record at Brookdale Senior Living - Robinwood, enhancing operational efficiency and staff productivity. As an expert in office administration and staff training, I streamlined processes, significantly improved budget management, and fostered a collaborative team environment. Skilled in account reconciliation and adept at driving results through meticulous attention to detail and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Outbound Sales Specialist
Spectrum Business
01.2024 - Current
- Initiated cold calls to generate new leads, consistently meeting or exceeding quotas each month.
- Assisted in the development of training materials for new hires joining the outbound sales team.
- Built strong client relationships through consistent follow-up and excellent communication skills.
- Collaborated with marketing team to create targeted campaigns for potential customers.
Business Office Manager
Brookdale Senior Living - Robinwood
03.2022 - 01.2024
- Updated reports, managed accounts, and generated reports for company database.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Supervised staff and conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
High School English Teacher
Sugar Creek Charter Schools
08.2018 - 03.2022
- Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
- Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
- Prepared students for standardized tests by reviewing essential skills, administering practice exams, and providing constructive feedback on performance.
- Boosted students' reading and writing skills through targeted lessons, group activities, and individualized support.
HR Administrator /Associate Recruiter
CCS Construction Staffing
04.2017 - 08.2018
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Prepared new hire letters, employee contracts, and corporate policies.
- Conducted thorough recruitment processes to attract top talent in the industry.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
Office Administrator
Modern Pet Salon
05.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Education
No Degree - Coding Certificate
UNC Charlotte Coding Bootcamp
Charlotte, NC07.2021
Bachelor of Arts - English
University of North Carolina At Charlotte
Charlotte, NC12.2018
Skills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Payroll and budgeting
- Credit and collections
- Records Management
- Business operations management
- Expense Reporting
Timeline
Outbound Sales Specialist
Spectrum Business
01.2024 - Current
Business Office Manager
Brookdale Senior Living - Robinwood
03.2022 - 01.2024
High School English Teacher
Sugar Creek Charter Schools
08.2018 - 03.2022
HR Administrator /Associate Recruiter
CCS Construction Staffing
04.2017 - 08.2018
Office Administrator
Modern Pet Salon
05.2015 - 04.2017
No Degree - Coding Certificate
UNC Charlotte Coding Bootcamp
Bachelor of Arts - English
University of North Carolina At Charlotte