Open To Work
CANITRA DOUGLAS
Gilbert,AZ
Work Preference
Summary
Healthcare administrative professional with expertise in insurance verification, patient scheduling, and phlebotomy. Demonstrates effective management of high-volume patient interactions while ensuring HIPAA compliance and delivering compassionate support in virtual settings. Proficient in Epic, Athena, and EMR documentation, emphasizing accuracy and patient-centered service.
Overview
25
25
years of professional experience
Work History
Chronic Care Management & Patient Support Advocate
Village Medical
07.2021 - 01.2026
- Delivered compassionate remote patient support in a virtual environment, fostering strong patient relationships.
- Managed high-volume inbound calls and conducted proactive patient outreach to enhance engagement.
- Scheduled appointments, coordinated referrals, and followed up on care plans.
- Verified insurance eligibility and benefits for 80-100 patients per day.
- Recorded patient interactions and insurance details in EPIC and Athena to ensure accurate documentation.
Front Desk Representative
Hatfield Medical
12.2020 - 07.2021
- Scheduled appointments and coordinated multi-line phone system for efficient patient communication.
- Verified insurance coverage, copays, and patient demographics at check-in.
- Maintained accurate front office documentation and organized patient records to ensure compliance and accessibility.
Medical Assistant
Norton Medical Group
09.2019 - 09.2020
- Assisted with patient triage, recorded vitals, and administered injections to ensure quality care.
- Scheduled procedures and coordinated insurance pre-certifications to facilitate patient access to services.
- Updated EMR documentation and communicated with patients and providers to maintain accurate records and streamline information flow.
Medical Administrative Assistant / Medical Records / Medical Assistant
Partners in Women's Health
02.2007 - 09.2019
- Managed scheduling of medical records and patient intake documentation to streamline patient flow.
- Verified insurance eligibility and coordinated prior authorizations to ensure timely access to medical procedures.
- Facilitated communication between patients and healthcare providers to improve service delivery and patient satisfaction.
- Streamlined front office operations to support clinical workflows effectively.
- Entered patient demographic information into electronic health records system accurately.
- Scheduled appointments, answered phones, and provided information to callers promptly.
- Prepared patients for examinations by guiding them and explaining procedures clearly.
- Administered injections, medications, and treatments following physician instructions.
- Collected blood samples using various techniques and equipment.
Home Healthcare Nursing Assistant (PRN)
Maxim Healthcare
11.2002 - 02.2003
- Delivered personalized in-home patient care, ensuring comfort and safety while assisting with daily living activities and meal preparation.
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
Unit Secretary
Norton Hospital
08.2000 - 04.2001
- Entered physician orders into EMR, managed patient charts, and coordinated appointment scheduling to ensure timely patient care.
- Managed patient records and ensured accurate documentation.
- Managed scheduling of patient appointments to optimize clinic workflow. and maintained the clinic calendar efficiently.
- Facilitated communication between medical staff and patients to enhance understanding. between medical staff and patients effectively.
Education
Certificate - Phlebotomy
Oquirrh Mountain Phlebotomy School
Phoenix, AZ07-2026
Certificate - Medical Office Assisting
ATA Career Education
Louisville, KY01-2007
High School Diploma -
Moore Traditional High School
Louisville, KY05-1998
Skills
- Insurance verification
- Prior authorizations
- Electronic medical records management
- Patient intake and documentation
- Telehealth support
- Remote scheduling
- Virtual scheduling
- High-volume call handling
- Phone triage and communication
- Medical billing support and coordination
- Medical terminology and data entry
- PHI compliance
- Microsoft Office proficiency
- Time management
- Compassionate patient care
- Blood collection
Remote Work Skills
- Remote patient communication and telehealth support
- Secure handling of PHI and HIPAA-compliant documentation
- Virtual scheduling, referral coordination, and documentation workflows
- Self-directed remote productivity, time management, and organization
Timeline
Chronic Care Management & Patient Support Advocate
Village Medical
07.2021 - 01.2026
Front Desk Representative
Hatfield Medical
12.2020 - 07.2021
Medical Assistant
Norton Medical Group
09.2019 - 09.2020
Medical Administrative Assistant / Medical Records / Medical Assistant
Partners in Women's Health
02.2007 - 09.2019
Home Healthcare Nursing Assistant (PRN)
Maxim Healthcare
11.2002 - 02.2003
Unit Secretary
Norton Hospital
08.2000 - 04.2001
Certificate - Phlebotomy
Oquirrh Mountain Phlebotomy School
Certificate - Medical Office Assisting
ATA Career Education
High School Diploma -
Moore Traditional High School