PRODUCT MANAGEMENT INTERN
GENIE (TEREX CORPORATION)
05.2024 - 08.2024
- Coordinated customer visits: Successfully organized and facilitated customer visits, ensuring seamless interactions between clients and internal teams to enhance product understanding and build strong relationships.
- Conducted customer interviews: engaged with customers to gather valuable feedback on product quality, utilizing structured interview techniques to assess satisfaction levels and identify areas for improvement.
- Telematics Insight Gathering: Interviewed users of Genie Lift Connect telematics to gather insights on user experience and functionality, helping to inform product development and support initiatives.
- Developed Voice of Customer tool: Designed and implemented a comprehensive tool to capture notes and product ideas from customer visits, streamlining the process of gathering and organizing valuable feedback.
- Developed SharePoint site: Designed and launched an internal SharePoint site to provide team members with real-time updates on digital team initiatives, project roadmaps, and timelines, improving overall communication efficiency.
- Developed competitive summary: Created a comprehensive competitive summary analyzing various product functions and features, providing valuable insights to inform strategic decision-making and product positioning.
- Collaboration with cross-functional teams: partnered with product management, marketing, and sales teams to validate findings and integrate insights into go-to-market strategies, ensuring alignment across departments.
