Summary
Overview
Work History
Education
Skills
Timeline
Generic

Canon Schamerhorn

Huntsville,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Team Member

Tractor Supply
08.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted with inventory counts and stocking of merchandise.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Tier 1 Technical Support Representative

TurboTax Intuit
01.2023 - 05.2023
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Researched and identified solutions to technical problems.
  • Handled customer inquiries and suggestions from 1000s of different callers all over the country courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Associate/Vendor

Blue Sky Nursery
03.2016 - 01.2023
  • Met sales goals by offering excellent customer service.
  • Answered questions and assisted customers with item selection and location.
  • Processed transactions by calculating purchase totals and collecting payments.
  • Set up displays and signage to attract customers and boost sales for Trees and all of the nurseries product.
  • Delivered products to frequent customers at negotiated prices.
  • Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
  • Fostered client base by offering superior quality and low prices.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Assisted customers with finding requested plants and flowers.
  • Unloaded plants and nursery items from delivery trucks.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.

Education

High School Diploma -

Premier Highschool
Huntsville Tx
05.2016

Skills

  • Sales Expertise
  • Product Knowledge
  • Creating Accounts
  • Comparing Products
  • User Experience
  • Troubleshooting and Assistance
  • Desktop Support
  • Windows 10
  • Support Ticket System Management
  • Salesforce Lightning
  • MS Office Proficiency
  • Attention to Detail

Timeline

Team Member

Tractor Supply
08.2023 - Current

Tier 1 Technical Support Representative

TurboTax Intuit
01.2023 - 05.2023

Associate/Vendor

Blue Sky Nursery
03.2016 - 01.2023

High School Diploma -

Premier Highschool

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Canon Schamerhorn