Summary
Overview
Work History
Skills
References
Timeline
Generic

Cantaniece S. Johnson

Southaven,MS

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

26
26
years of professional experience

Work History

Office Manager

Top Cat Masonry
12.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.

Store Manager

Versona
08.2022 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Store Manager

Rue21 Clothing Store
11.2018 - 08.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Assistant Store Manager

The Children's Place
02.2017 - 08.2017
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Acting Store Manage

Rue21 Clothing Store, Gia Cosa Place
10.2013 - 02.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Director/Food Program Coordinator

The Little People’s Place Childcare & Learning
01.1999 - 03.2011
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Admissions Clerk

Medistat Rural Health Clinic
09.2005 - 01.2009
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
  • Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
  • Greeted patients warmly to increase comfort and create rapport.
  • Communicated important information to supervisor and medical team to reduce chance of errors.
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.

Skills

  • Customer relations
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Outstanding communication skills
  • Recruitment and hiring
  • Operations management
  • Policies and procedures
  • Leadership development
  • Staff management
  • Strategic thinker
  • Order management
  • Performance reviews
  • Strategic planning
  • Personnel development
  • Advertising and marketing
  • Risk management
  • Talent recruitment
  • Verbal and written communication

References

References Professional references furnished promptly up EDUCATION Herzing University Online Graduated June 2014 (Insurance and Medical Coding Specialist) ITT Technical Institute- Software Development Graduated June 2013 Corinth Academic & Performing Arts Center Graduated 1996

Timeline

Office Manager

Top Cat Masonry
12.2024 - Current

Store Manager

Versona
08.2022 - 11.2024

Store Manager

Rue21 Clothing Store
11.2018 - 08.2022

Assistant Store Manager

The Children's Place
02.2017 - 08.2017

Acting Store Manage

Rue21 Clothing Store, Gia Cosa Place
10.2013 - 02.2017

Admissions Clerk

Medistat Rural Health Clinic
09.2005 - 01.2009

Director/Food Program Coordinator

The Little People’s Place Childcare & Learning
01.1999 - 03.2011

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Cantaniece S. Johnson