Cantrell Ashley

Managed high volume of incoming calls, addressing inquiries about VA benefits and identifying appropriate assistance options.

Guided individuals in gathering evidence, preparing documentation, and resolving processing delays.

Explained what was done to a claimant's file and helped claimants understand their privileges and obligations.

• Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
• Provided exceptional support to customers via phone and chat channels.
• Assisted customers with product information and troubleshooting issues.

• Achieve individual and store goals for sales, customer acquisition, and loyalty
• Serve as primary contact for customers or advocate via telephone regarding eligibility
• Addressed customer queries and recommended merchandise tailored to individual needs
• Demonstrate product knowledge as well as polite and friendly service according to shopper experience surveys
• Simplified complex contracts, services, and products for customer understanding
• Organized and displayed merchandise strategically to enhance visual appeal and drive purchases
• Increased personal knowledge of products, sales techniques, and promotions through continuous professional training and development
• Maintain accurate cash controls and ensure that security procedures are in line with company and loss standards

• Oversaw training needs, inventory control, supply orders, and other logistical responsibilities
• Implemented long-range plans, policies and procedures, ensuring compliance with federal and state laws and regulations
• Assisted staff with complex tasks to enhance their performance.
• Planning and preparing work schedules, and assigning employees specific duties
• Provide staff with assistance in performing difficult or complicated duties
• Efficiently resolved the problems or concerns to the satisfaction of all parties involved
• Evaluated department conditions and operations, identifying strengths and areas for improvement
• Resolved problems or concerns efficiently, achieving satisfaction of all parties involved
• Prepared food items and served them in dining area