Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cantresa Dent

Fayetteville,GA

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

McDonald's
East Point, GA
11.1997 - 11.2016
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Certified Medical Assistant

Grady Memorial Hospital
Atlanta , GA
12.2013 - 01.2016
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Contacted medical facilities to schedule patients for admission.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Prepared treatment rooms for patient examinations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Certified Medical Assistant

Wellstar Medical Group
Atlanta, GA
09.2016 - Present
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Processed payments from patients accurately using cash registers or computerized systems.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.

Education

Registered Nurse -

Hope College of Arts & Science
12.2023

Associate in Pre-Nursing -

Georgia Military College
01.2019

Certification: Certified Nursing Assistant -

FAKS Allied Health Education Center
02.2015

Certification: Certified Medical Assistant -

Metropolitan Career School
08.2005

Bachelor of Science - Management

Hamburg University
Chicago, IL
10-2000

High School: Continental Academy
06.1999

Skills

  • Microsoft Office: Word
  • PowerPoint
  • Excel
  • Internet Explorer
  • Adobe Acrobat PDF 70
  • Supply Chain Management
  • P&L Management
  • Schedule Management
  • Staff Supervision
  • Service Quality Improvement
  • Account Management
  • Customer Relationship Management

Certification

  • CPR
  • 1ST Aid
  • AED certification: American Heart Association
  • Hope College of Arts & Science
    Registered Nurse, December 1, 2023/Associate Degree
  • Georgia Military College, Fairburn, Ga Associate in Pre-Nursing 2019/Associate Degree
  • Hamburger University ,Bachelor / Business in Management

References

References available upon Request

Timeline

Certified Medical Assistant

Wellstar Medical Group
09.2016 - Present

Certified Medical Assistant

Grady Memorial Hospital
12.2013 - 01.2016

General Manager

McDonald's
11.1997 - 11.2016

Registered Nurse -

Hope College of Arts & Science

Associate in Pre-Nursing -

Georgia Military College

Certification: Certified Nursing Assistant -

FAKS Allied Health Education Center

Certification: Certified Medical Assistant -

Metropolitan Career School

Bachelor of Science - Management

Hamburg University

High School: Continental Academy

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Cantresa Dent