Cantrina Stidum
conyers,Georgia
Summary
Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
7
7
years of professional experience
Work History
Annuity Customer Service Representative
Pyramid Consulting
Alpharetta, Georgia
07.2022 - Current
- Managed customer service inquiries through various communication channels.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Scheduled customer appointments for the service team according to established procedures. And trains staff in operations, policies and procedures.
- Generated weekly, monthly, quarterly summary reports on key performance indicators. Provides progress and activity reports to management; assists with the revisions of procedure manuals ass appropriate; and provides oversight to contractors providing services under assigned area of responsibility.
Consumer Support Specialist
Rose International
Chesterfield, Missouri
06.2022 - 05.2023
- Identified training needs for team members based on analysis of individual performance reviews.
- Tracked daily performance metrics related to calls handled, average handle time, first contact resolution rate.
- Adhered strictly to company policies when dealing with sensitive customer data or confidential information.
- Demonstrated excellent problem-solving skills by resolving consumer inquiries in a timely manner.
Case Representive
LEXISNEXIS, Dispute & Resolution
Alpharetta, Georgia
04.2018 - 05.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
D.M Therrell High School
AtlantaSome College (No Degree) - Paralegal Studies
Virginia College
Montgomery, ALSkills
- Performance analysis
- Document management
- Data reporting
- Call metrics tracking
- Time management
- Attention to detail
- Team training
- Task prioritization
- Multitasking
- Project planning
Timeline
Annuity Customer Service Representative
Pyramid Consulting
07.2022 - Current
Consumer Support Specialist
Rose International
06.2022 - 05.2023
Case Representive
LEXISNEXIS, Dispute & Resolution
04.2018 - 05.2022
High School Diploma -
D.M Therrell High School
Some College (No Degree) - Paralegal Studies
Virginia College
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