KATRINA N. CANTU
Kingsville,TX
Summary
Enthusiastic, customer driven, leader looking to contribute my background through helping support daily management duties into the a new field. Seeking to transfer my skills of keen attention to detail to ensure successful performance, as well as demonstrating commitment and passion towards the customers and the experiences received.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Detail Review
The Door Company
06.2022 - 11.2023
- Worked with internal team members to remedy issues with preemptive solutions.
- Scheduled and tracked deadlines of multiple active jobs.
- Gathered, reviewed, and detailed floor plans and SPECS each day using Comsense software.
- Compiled and sent closeout documents with BlueBeam software.
- Participated in weekly operations meetings.
- Converted documents from one application to another.
- Transmitted documents, organized revisions and tracked changes.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
Assistant Manager
JCI Residential
08.2019 - 05.2022
- Assisted in opening 5 new properties, and obtaining 100% occupancy in less than 1 year.
- Knowledgeable in Fair Housing
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased occupancy to from 0% to 100%
- Performed final move-out walk-throughs with tenants to identify and seclude required repairs with various vendors.
- Monitored online presence of properties brand to engage with users and strengthen customer and tenant relationships.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Performed quality check
Leasing Consultant
Northland Investment Corporation
08.2018 - 08.2019
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Received rent payments and tracked these transactions in MRI, Yardi, Entrata Software
- Maintained thorough, accurate and compliant property records for internal and regulatory audits
- Maintained accurate records of all correspondence with and from tenants
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Increased occupancy from 89% to 96% through Pre-leasing
- Settled tenant conflicts in most effective manner possible
- Contacted and followed up with tenants on renewal notices
Leasing Consultant
Alliance Residential Company
06.2017 - 08.2018
- Escalated critical issues to property manager to ensure immediately resolution
- Contacted and followed up with tenants on renewal notices
- Encouraged prospective tenants to fill out applications after property tours
- Showed 5-12 prospects around properties, highlighting features and redirecting concerns to capture interest
- Answered 35+ calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Inbound/Outbound Problem Solver
Amazon
09.2016 - 02.2017
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Followed work order as blueprint to remove, repair and replace damaged components
- Train new employees in all aspects and programs of problem solving, stow, pick, and count, and replenishment
- Analyze warning signs, identify problems, and solved 100+ product issues daily to decrease numbers in loss prevention and increase customer satisfaction
- Chosen by managers to work on special project for/by senior operations managers of building to analyze logistics to improve flow of production
- Managed timely and effective replacement of damaged or missing products
Education
Bachelor of Arts - Communications Studies
Texas State University
San Marcos, TX12.2015
Skills
- Social Media Engagement
- Creative and Adaptable
- Document and File Management
- Verbal and Written Communication
- Confidentiality and Data Protection
- Event Planning
- Administrative Procedures
- Microsoft Office
Certification
Notary Public Commission in the State of Texas
Timeline
Detail Review
The Door Company
06.2022 - 11.2023
Assistant Manager
JCI Residential
08.2019 - 05.2022
Leasing Consultant
Northland Investment Corporation
08.2018 - 08.2019
Leasing Consultant
Alliance Residential Company
06.2017 - 08.2018
Inbound/Outbound Problem Solver
Amazon
09.2016 - 02.2017
Bachelor of Arts - Communications Studies
Texas State University
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