Summary
Overview
Work History
Education
Skills
I am a relocated newlywed with a passion for Head Start.
Timeline
Volunteer

Cantus Griffith-Chan

Dayton,OH

Summary

Communicative Family Advocate with respect for diverse values and cultures. Determined professional with 13 years of experience supporting families with disabled children and fostering strong partnerships. Remains calm and poised in all types of situations. I am a conscientious individuals multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.

Overview

18
18
years of professional experience

Work History

Family Support Advocate

City Of Chattanooga, Head Start
01.2010 - 07.2023
  • Collaborated with families to assist in growth, development and education to increase potential.
  • Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Identified available community resources and programs for families of disabled children.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Intervened in crisis situations and disruptive incidents.
  • Completed comprehensive assessments of families to identify needs and develop goal setting.
  • Participated in outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Implemented strategies to support positive behavior and social-emotional development.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Helped to develop and implement strategies to reduce and prevent family conflict.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Promoted parent workshops on assisting children in attaining academic success.
  • Arranged medical and psychiatric tests, through referral to our Behavioral Health or child's pediatrician to identify difficulties and indicate potential remedial approaches.
  • Facilitated groups to address specific needs such as parenting classes, anger management, domestic violence, and use of Chattanooga Public Library, and local Health Department.

Quality Assurance Specialist

Credit Protection Services
11.2005 - 03.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Education

Bachelor of Arts - Psychology

Wright State University
Dayton, OH
11.2003

High School Diploma -

Cincinnati School For Creative And Performing Arts
Cincinnati, OH
05.1979

Skills

  • Case Planning and Management
  • Critical Thinking
  • Caregiver and Family Support
  • Crisis Services Coordination
  • Interviewing Individuals
  • Crisis Intervention Strategies
  • Case Management
  • Providing Recourses

I am a relocated newlywed with a passion for Head Start.

I was just married May 28th of this year, here in Ohio. I returned to put in my 2 weeks notice so as not to leave my coworkers in a lurch. I have been  working with children from the time I was a child, baby sitting, volunteering after school at the Day Care the was part of the church my father was pastor of,  and later becoming a nanny for a Presbyterian Camp Director's family. I consider it a mission of all people to make the world a better place, and I believe that Head Start is one of the best ways that I can fulfill that mission by helping children and families.  I know I have a lot to learn about the services available in this area, but I will learn all that I can to help my families. I thank you for your consideration, and I look forward to working with you.

Timeline

Family Support Advocate

City Of Chattanooga, Head Start
01.2010 - 07.2023

Quality Assurance Specialist

Credit Protection Services
11.2005 - 03.2010

Bachelor of Arts - Psychology

Wright State University

High School Diploma -

Cincinnati School For Creative And Performing Arts

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Cantus Griffith-Chan