Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Canyon Berry

Webster,TX

Summary

Highly-motivated employee with 10 years of customer service experience and a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills complimentary to existing multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Walk On's Sports Bistreaux
Webster, TX
06.2023 - 12.2023
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server, Bartender

T-bone Tom's Meat Market
Kemah, TX
12.2022 - 05.2023
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Provided drink suggestions to customers based on their preferences.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Effectively multitasked within fast-paced environment.

Cocktail Server, Bartender

Heartbreaker's
Dickinson, TX
12.2019 - 12.2022
  • Performed opening, closing duties such as setting up, breaking down the bar area.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Provided drink suggestions to customers based on their preferences.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Hostess, Server

Tookie's
Seabrook, TX
08.2017 - 12.2019
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Handled cash payments and reconciled daily transactions accurately.
  • Provided excellent customer service by addressing customer needs promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Hostess, Server

Iguanas Ranas Mexican Restaurant
Seabrook, TX
01.2016 - 12.2017
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

Cashier

Fuddruckers
Houston, TX
05.2014 - 11.2015
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed payments using POS system and accepted cash, credit cards, and checks.
  • Provided excellent customer service by addressing customer inquiries promptly and efficiently.
  • Maintained a clean work area by wiping down counters, sweeping floors.
  • Ensured compliance with health codes regulations while serving food items to customers.
  • Assisted in training new restaurant staff members on proper cashier procedures.
  • Monitored dining area to ensure tables are cleared promptly after guests leave.
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

Clear Falls High School
League City, TX
06-2016

Skills

  • Suggestive Selling
  • Beverage Preparation
  • Anticipating Guest Needs
  • Knowledgeable in Inventory Procedures
  • Complex Problem-Solving
  • Sales Transactions
  • Guest Relations Management
  • POS Operation
  • Menu Memorization
  • Attention to Detail
  • Active Listening and Critical Thinking
  • Friendly and Personable Customer Service

Certification

  • TABC Certifcation
  • Food Handler's Certification

Timeline

Server

Walk On's Sports Bistreaux
06.2023 - 12.2023

Server, Bartender

T-bone Tom's Meat Market
12.2022 - 05.2023

Cocktail Server, Bartender

Heartbreaker's
12.2019 - 12.2022

Hostess, Server

Tookie's
08.2017 - 12.2019

Hostess, Server

Iguanas Ranas Mexican Restaurant
01.2016 - 12.2017

Cashier

Fuddruckers
05.2014 - 11.2015

High School Diploma -

Clear Falls High School

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Canyon Berry