Canyon Litscher-Dike

Reliable & committed HighLevel employee for over four continuous years, serving as a trusted and approachable source of broad product knowledge

Developed explicit confidence in handling difficult tickets head-on with the necessary urgency, often addressing issues brought to attention by leadership to ensure client satisfaction

Passionate about continual learning, which broadens knowledge and promotes creative ideas

Maintains an unwavering dedication to accuracy and understanding, methodically dissecting issues to find effective solutions quickly

Adept at de-escalation, with a keen ability to thoroughly investigate issues while maintaining a personable & compassionate touch to turn customer dissatisfaction into motivation and understanding

Displays a strong ability to gather concise product and procedural information from other teams, developers, and leadership, and effectively disseminate it to necessary team members and customers

Fosters a friendly & collaborative atmosphere while simultaneously encouraging all questions and ideas (believing that "all of us are smarter than any one of us")

Appointed decision-maker for complex procedural questions with a clear understanding of company goals toward positive customer experiences and a collaborative work environment

Reliable & committed HighLevel employee for over four continuous years, serving as a trusted and approachable source of broad product knowledge